• Resolved amilar2006

    (@amilar2006)


    Suddenly i cannot login to my account.

    It comes with an error ;

    503: Service Temporarily Unavailable
    Too many IP addresses accessing one secure area!
    Please contact Support if you need assistance.

    In addition, when i try in a different PC it says.

    “An error has occured. Please try again.”

    Can someone help me please?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Have you tried loging in on a different PC with a different Internet connection? It could also be just a temporary error on the site, Please do try again after few hrs.

    Thread Starter amilar2006

    (@amilar2006)

    I tried, and still same.

    I really need to login to my Pro account to check some support URL.
    I have to fix this ASAP. is there support email address directly i sent the issue.

    This is really frustrating.

    Getting the “503: Service Temporarily Unavailable”, as you have indicated, is a server overload and the website cannot provide any more resources for you to access your account. Generally that is what happens – or some glitch between your computer and servers is kicking you out.

    There are ways to test this and yes, unfortunately, you have to test this to see if this from your end or it is all their (server) end.

    1. Try another page of the website, if you can access, try to login again. Possible it was a server glitch and over the time you were locked out it got reset.

    If you cannot access another page you can move to do one of 2 things,
    a: wait till after midnight, if it is not yet that time. Possible the server will reset it resources and you can log in.

    — or —

    b: go to #2 to do some tests.

    2. Clear the cache of your browser. Restart the browser and try again.

    If failed, go next,

    3. Clear your DNS cache of your computer and browser. Go to this link and choose the Operating system that matches yours.

    https://support.opendns.com/hc/en-us/articles/227988627-How-to-clear-the-DNS-Cache-on-a-computer-and-web-browsers-

    Then try again.

    If failed, go next,

    4. Save any documents / data you were working on. Shut down your compouter completely, wait 30 secs and start up again and enter your OS.

    Try again.

    If login fails, it is not your end, it is their end. You have to wait for their resources reset.

    Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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