Can’t login to WordPress after last Site Kit update

I had the same problem on my Danish site. I recovered the site and deactivated the plugin.

If I try to reactivate the plugin, I get this error:

Error thrown

Failed opening required ‘/customers/f/4/1/tik.dk/httpd.www/loberne/wp-content/plugins/google-site-kit/includes/Core/Admin/Plugin_Row_Meta.php’ (include_path=’.:/usr/share/php’)

Hello @roxer82 thanks for opening a support topic. Can I just first confirm that this happens after updating the Site Kit plugin to version 1.98.0 is that correct? Could you please share the following information:

1. Your?Site Health information. You can?use this form?to share privately if preferred.?
2. Does the same occur if you reset Site Kit first?(Tools > Available Tools > Reset Site Kit)?and attempt set up once more??
3. Do you see any console errors when this happens??

It would also be useful if you were able to share any screenshots or recordings of this happening. Let me know if you have any questions on the information above.

@weikop Could you please open your own support topic for this sharing the information requested above and we will be happy to help you there.

Yes, it also happens when only Site Kit is active, and it was since last update.

I have last version of WordPress and php 8.0. I was told there is no problem with php 8.1+

I’ll get Site Helth later (I’m not in my computer right now).

Thanks.

@roxer82 Thanks for the added information. I am unable to recreate this issue while using WordPress 6.2 and PHP 8.0 currently. I will await your Site Health information so if you could let us know once you have submitted this that would be great.

@adamdunnage, thanks for your answer. I just submited it by private form.

@roxer82 Thanks for sharing the information. While I run some tests on my side could you try following the troubleshooting steps here and let me know if you encounter the same while in troubleshooting mode?

I couldn’t make Troubleshooting Mode work, but I found that with any Theme (including Twenty Twenty-Three) the problems starts when I have both AMP and Site Kit plugins active.
Once Site Kit and AMP plugins are active I can’t deactivate the plugins, nor change Theme, nor loguot, nor login to WordPress.
If I don’t activate AMP (https://es.www.ads-software.com/plugins/amp/) and I activate Site Kit or vice versa it works ok.

• This reply was modified 1 year, 7 months ago by roxer82.

@roxer82 Thank you for the added insights that’s very useful indeed. I have tried to recreate this myself but am so far unable to. Would you please be able to share a screen recording of this happening for you? There are services you can use for this such as Loom to capture and share the video URL here or via the this form privately. Could you include what you are seeing as well as going through the AMP plugin settings you have set?

I installed an old version of Site Kit to show that with it I could change Theme and activate or deactivate plugins. Then, I updated to las version and the problem started: https://youtu.be/KkwhyQbn264
Thanks.

@roxer82 Thank you for sharing the recording that’s very useful to see what exactly is happening. Could I please ask you to try deleting the Site Kit plugin from the WordPress plugins folder and then try re-installing and trying this once more? You can find the Site Kit plugin folder at site directory > wp-content > plugins > google-site-kit.

Let me know how this goes for you and if you have any further questions.

I can’t access to my server right now, but before recording the video I had left ‘active_plugins’ = a:0:{}, then I deleted Site Kit, I installed 1.96.0 version and then I updated to current version.
As soon I get home, I’ll delete Site Kit and I’ll install 1.98.0.

Thanks.

I reset ‘active_plugins’ to a:0{}, deleted Google Site Kit, and intalled it agan, with the same result.
I don’t know if it’s important, but I use CloudFlare (with no pougin, just to hide my server ip).

@roxer82 Thank you for the further insights. Do you notice any difference when temporarily disabling Cloudflare and its settings?

Could I also ask you to try installing this debug plugin and to share the error logs you see after encountering this issue?

As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.