Can’t login with 2FA some of the time

  • Resolved ehudper

    (@ehudper)


    1 year, 11 months ago

    Hi, I’m trying to solve an issue of 2FA on my site (and also reproduced in several other sites I have).

    I have the plugin set up correctly for a long time now, and I can login with 2FA from it most of the time and with several users.
    However, when I enter a correct password and get to the 2FA screen where I enter the code on my device, after about 3 seconds it pops up and says my password is incorrect.

    This happens for several users, in several sites – but not consistently.
    I have the latest version installed of Wordfence in my sites.
    It started only a few month back – I am not sure how to solve it.

    I didn’t find a solution while viewing other support tickets.

    If I allow the user that cannot login with this error – a login without 2FA – the password works as expected and he is able to login.

    I appreciate your help :).

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @ehudper, thanks for your message.

    This does sound slightly unusual in its intermittent nature. If there was a plugin conflict, the likelihood would be that it would present every time. Can I confirm if you already tried disabling all plugins except for Wordfence when viewing other topics?

    It’s not unheard of for browser plugins or settings to impact our 2FA, so I’m also not ruling this out if it’s intermittent across yourself and your user-base. It could be worth trying an incognito/private browsing window, or even better, a totally different browser to your default and trying to log in a number of times to see if you’re able to replicate a situation where it doesn’t work.

    Let me know how you get on!
    Peter.

    Thread Starter ehudper

    (@ehudper)

    Thanks Peter!,
    One of our developers seems to have a good idea what is the issue.

    When it occurs again we will try to see if it will solve it.
    If so – we will let you know for future people reference.

    If not – then we will try what you suggested and see if that will help.

    Plugin Support wfpeter

    (@wfpeter)

    Thanks @ehudper, I hope the ideas put forward work for you. By all means open up a new topic referencing this one if you need to discuss the same issue in future.

    Peter.

    Thread Starter ehudper

    (@ehudper)

    Thanks again.
    Our developer found the problem.
    Maybe it will help others too.

    It looks like after putting the password as expected and then the 2fa code too, it goes back automatically to the password page again and submit it again. If there is an auto filling like last pass – it can auto fill it with wrong password – overriding the original filled password used before the enter of the 2fa code, and that’s if the saved password there – is not the current one.

    So the solution was to make sure the password is saved up to date in Last pass or the google password manager, or to turn off the auto filling at all.

Viewing 4 replies - 1 through 4 (of 4 total)
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