• Resolved Mohsin Alam

    (@mohsinworld)


    Facing a weird problem today. Yesterday worked fine but today can’t make anything with Tablet! The column size is not working at all, I can’t resize the column width which is working fine on the Desktop and Mobile view! See the screenshot: https://prnt.sc/DAoFsLB7nXSW

    Please check your plugin on your end and help me out.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello @mohsinworld ,
    Thanks for reaching out to us and am very sorry for the delay in getting back to you!

    I can understand the issue you’re having. While investigating the Column width controller for the devices, I found that everything is working fine in my development environment. The Width of a specific element can be adjusted very swiftly for Tablet devices. I made a video while testing. Please check this video for a better understanding.

    Since nothing unusual was detected in my development environment, maybe there is something on your end that is causing the issue. You can check by running a plugin conflict test on your site to understand if there is any plugin on your site that is responsible for this issue.

    To do so, please deactivate other plugins except for ElementsKit-Lite and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect if there is any plugin that causes the problem.

    Let me know the update after performing the plugin conflict test. I will be happy to help if further assistance is required in this matter. Looking forward to your response.

    Best Regards,
    Prosenjit

    Thread Starter Mohsin Alam

    (@mohsinworld)

    It was weird, but this problem was solved the next day without anything specific!

Viewing 2 replies - 1 through 2 (of 2 total)
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