Hello,
I’m really sorry for the issue you are facing there. I need to check what’s wrong in there, could be some sort of conflict with your theme or in our plugin.
Could you please register yourself for free by following this link:
https://mythemeshop.com/go/signup/free/
and then open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
We will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.