cant make shipping method – ask to exit

HI @eldar5900

Thanks for reaching out!

I apologize as I don’t quite understand your issue here.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

the status of WooCommerce :

WordPress Environment

WordPress address (URL): https://violy.co.il
Site address (URL): https://violy.co.il
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?</img>
WP Cron: ?</img>
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External object cache: –

Server Environment

Server Info: nginx/1.23.3
PHP Version: 7.4.33
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PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.11-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?</img>
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SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

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WC Database Prefix: ebo_
Total Database Size: 42.96MB
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Post Type Counts

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cartflows_step: 2
custom_css: 2
customize_changeset: 25
elementor_library: 10
nav_menu_item: 12
page: 19
post: 1
product: 8
product_variation: 15
revision: 417
wp_global_styles: 3
wpcode: 2
wpforms: 2

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>Error messages should not be shown to visitors.

Active Plugins (11)

Starter Templates: by Brainstorm Force – 3.1.26
Crocoblock Wizard: by Crocoblock – 1.2.8
Elementor Pro: by Elementor.com – 3.11.2
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ezCache: by uPress – 1.6.0
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Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

WPCode Lite: by WPCode – 2.0.8.1
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Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #4528 - /%d7%97%d7%a0%d7%95%d7%aa/
Cart: #39 - /cart/
Checkout: #40 - /checkout/
My account: ?</img> Page visibility should be public
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Theme

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Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-02-26 15:03:24 +02:00
Options: ?</img>
Notes: 38
Onboarding: completed

Action Scheduler

Complete: 410
Oldest: 2023-02-12 13:27:41 +0200
Newest: 2023-02-25 21:05:00 +0200

Failed: 2
Oldest: 2023-02-21 00:43:49 +0200
Newest: 2023-02-23 19:06:13 +0200

Pending: 4
Oldest: 2023-02-26 01:46:52 +0200
Newest: 2023-02-28 02:00:00 +0200

Status report information

Generated at: 2023-02-25 21:05:03 +02:00
`

when i want to make a new method shipping when i click on it its show me that >>

When I click that button, it takes me down and shows me this error:

“

Add a shipping method
Close popup window
Select a shipping method you want to add. Only shipping methods in supported shipping areas will appear.

fixed rate
Allows fixed billing?for?shipping”

And when I enter the shipping location and click on “Save changes” it shows me this error: as if asking me to leave the site.

Hi @eldar5900

Thanks for sharing the requested information above.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, then, try to add a new shipping method and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @eldar5900 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!