Can’t Manage Purchased Licenses

Hello.

We are checking the issue. I will provide an answer as soon as possible.

Regards.

Thank you, much appreciated.

We have found the issue. We will try to enable that area as soon as possible.

Regards.

Hello.

That area was reverted back. Check your UD account.

Regards.

Hi Maria,

It now shows download options for the core plugins & Denali, but management for my 40 pre-2.0 licenses is not there yet.

We are checking the issue. Will come back soon.

Regards.

Now even the download options are gone.

We are working on that issue at the moment. Would you like to try latest versions of addons?

Regards.

Ok, good to know. I’ll stay tuned.

Yes I have begun testing out the latest versions. I’m very happy to see those have been made available. I would very much like to update some of my sites as long as the add-ons won’t become disabled upon expiration. Can you confirm that is the case?

Lately I’ve had a lot of work on sites that don’t involve property or products, so haven’t been able to progress much on the pre-update testing. I am getting caught up though, so should be able to continue with that soon.

Have a good one.

The license is giving you the ability to receive updates. Products won’t be disabled or stop working, you just won’t see available updates if you don’t renew them.

Regards.

That’s good to know. I’m looking forward to trying all the new stuff out.

It’s been more than 4 weeks since I reported this problem.

When can I plan to be able to manage my purchased licenses again?

Hello, Rick.

That should be fixed soon. We are working on the total rebuilding of our site. That may take time. We apologize for the inconvenience.

Regards.

Hi Maria,

What’s the latest regarding this issue? It’s been a couple months.

License management is a vital function, and 2 months is a fair amount of time for a solution, wouldn’t you agree?

Rick,

I’m going to reach out to you to get this taken care of, since pre-2.0 is a long time ago, I’d like to get clarification on what exactly you’re trying to manage.

I’m going to send you an e-mail to the address we have – if you don’t see an e-mail from me within a few minutes, please use https://www.usabilitydynamics.com/contact-us to send a message.

Thanks!