Can't Migrate Subscribers After URL Change

  • Resolved n88

    (@n88)


    9 years, 12 months ago

    Hi everyone. I recently changed the URL of a WordPress site in place (set up a 301 redirect at the registrar of domain A, pointed domain B to domain A’s hosting and applied the changes in the database).

    Today I noticed that all of the stats were now reset to 0. After some Google-fu I realized I needed to migrate the subscribers of Jetpack from domain A to domain B.

    I disconnected and reconnected Jetpack and tried to follow the instructions here: https://jetpack.me/support/subscription-migration-tool/.

    After selecting domain B (the newly active URL), I navigate to ‘migrate subscribers’ and am unfortunately faced with a blank drop down (no domain A to choose).

    Screenshot: https://gyazo.com/1d7b3b1c267344b2cc2fdc6e3a579f41

    Has anyone experienced this issue and is there any way to resolve it?

    https://www.ads-software.com/plugins/jetpack/

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