Can't open file…

  • Resolved Ced

    (@cedriccharles)


    9 years, 3 months ago

    Hi !

    Thank you for your plugin.

    I have a problem. When I click the button to my PDF, I have a blank screen with this error :
    “Can’t open file /wp-content/plugins/pdf-print/mpdf/ttfontdata/dejavusanscondensed.GSUBGPOStables.dat”

    What is that ?

    Thank you in advance !

    https://www.ads-software.com/plugins/pdf-print/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We have received your request and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Probably, you don’t have sufficient access permissions to files and folders.

    To solve this, please try the following:

    1) Using FTP, please go to the folder “/public_html/wp-content/plugins/pdf-print”
    2) Check what permissions are set on the “mpdf” folder (755 must be set for the folder and 644 for files)
    3) If there are another permissions set, please change them

    For more info see https://codex.www.ads-software.com/Changing_File_Permissions

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Sincerely,
    BestWebSoft Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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