Can't open my website or wordpress

Sounds like a plugin causing trouble. But you need to run through all of the standard WordPress troubleshooting steps to isolate your problem:

• flush any caching plugins you might be running, as well as server and/or browser caches.
• deactivate?all plugins?to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).??Sometimes, an apparently inactive plugin can still cause problems.
• If you?can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read?https://bit.ly/UhpkLl?if you need help).
• switch to the?Twenty Eleven theme?to rule out any theme-specific problems.
• If you?can’t log in to change themes, you can remove the theme folders via FTP so the only one is?twentyeleven. That will force your site to use it.
• manual upgrade. When all else fails,?download a fresh copy?of the latest.zip file of 3.5 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first:?https://bit.ly/RbU5qG
• check the Master List to see if you’re experiencing a known issue:?https://www.ads-software.com/support/topic/troubleshooting-wordpress-35-master-list

i am having the same problem only my website states: website disabled and there is nothing there…when i try to ftp…is you ftp the same protocol as your website?
https://www.gloriadelossantos.com
so, my ftp would be: https://ftp.gloriadelossantos.com

correct? i’m trying to mount the site via ftp so i can fix the problem. please help, thank you, gloria

@gloriag:

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