Can't order with United States selected

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @greggbazin,

    I hope you’re well today! ??

    Sorry you’ve had some trouble with US options. Let’s see how we can get that sorted!

    Could I ask for you to provide a screenshot of the shipping settings at:

    yoursite.com/wp-admin/edit.php?post_type=product&page=marketpress&tab=shipping

    That’ll help us to try and replicate and see what we can find.

    For screenshots, you can simply provide a link to an image through Google Drive, Dropbox, screencast.com or other image service. ??

    Thanks,
    David

    Thread Starter GreggBazin

    (@greggbazin)

    Hi David,

    thanks for your reply.

    Here is a link with 2 screenshots of the shipping settings. Obviously, United States is checked in the list.

    https://we.tl/14k1QJQ38S

    Thanks for your help.

    Gregg

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi Gregg,

    Thanks for posting on the forums.

    I selected the United States in the form displayed on this page https://www.bigaristote.com/shop/shopping-cart/shipping/ but the page doesn’t reload.

    Are you referring any other form?

    Also i didn’t find any screenshot on the URL that you have shared.

    Please advise.

    Kind Regards,
    WPMU DEV

    Thread Starter GreggBazin

    (@greggbazin)

    Hi there,

    thanks for your reply. Here are the screenshots:

    https://www.bigaristote.com/temp/Capture.JPG
    https://www.bigaristote.com/temp/Capture2.JPG

    When you are on the shipping page (on Front Office) and you click on the button “Etape suivante”, the paiment page is on screen? Because for me, the shipping page is reload.
    Maybe it’s because I’m in France with a French IP.
    But one of my client who is in Denver can’t go further the shipping page.

    Thanks for your time and your help again.

    Gregg

    Hi there Gregg,

    I’m very sorry for the delay here. Hoping to find a quick solution, could I ask if you’d be willing to provide access to your site to see what I can find to sort this? I can then report back here with the solution.

    If that works for you, you can send details here:
    https://premium.wpmudev.org/contact/

    You can simply select the “I have another question” option, include in the subject “ATTN David”, then a reference to this forum topic along with login details in the message area.

    How does that sound?

    Looking forward to getting this sorted for you. ??

    Thanks,
    David

    Hi there @greggbazin,

    Hope you’re well today! We haven’t heard back from you on this so the thread’s been marked as resolved. But we’d love to ensure it’s working for you.

    If it’s still an issue, just let us know. We’ll be happy to help. ??

    Regards
    WPMU DEV

Viewing 6 replies - 1 through 6 (of 6 total)
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