can’t process payment

  • Hi,
    when I click on “process payment ” button, no matter witch payment method,
    I get message error :
    {“code”:”order_item_product_invalid_tax_class”,”message”:”\u05e1\u05d9\u05d5\u05d5\u05d2 \u05de\u05e1 \u05dc\u05d0 \u05ea\u05e7\u05e3″,”data”:{“status”:400}}

    what the issue ?
    I want to check the free version on my website to check if everything is OK before buying the pro version
    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author kilbot

    (@kilbot)

    Sounds like one (or more) of your products has an invalid tax class.

    To diagnose the problem:

    1. First clear the local product data by going to the Support tab in the POS. Then refresh the POS to make sure you have fresh data from WooCommerce.
    2. Find a product that reproduces the error.
    3. Go to that product in the WooCommerce admin and check the tax_class setting. You may need to update and save the product.
    4. If you do change any products remember to clear the local data to make sure you have the updated version in the POS.
    • This reply was modified 2 years, 8 months ago by kilbot.
    Thread Starter gerardhaim

    (@gerardhaim)

    Hi,
    I did all the procedure you write and did many test…
    same problem…
    it’s with all the products I have, no matter witch one I choose,
    it’s with all the method payment, no matter witch one I choose,

    popup message error I got :
    {“code”:”order_item_product_invalid_tax_class”,”message”:”\u05e1\u05d9\u05d5\u05d5\u05d2 \u05de\u05e1 \u05dc\u05d0 \u05ea\u05e7\u05e3″,”data”:{“status”:400}}

Viewing 2 replies - 1 through 2 (of 2 total)
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