Can’t purchase WooCommerce extension

  • Resolved NJardin

    (@njardin)


    11 months, 4 weeks ago

    I’m trying to purchase a mix and match plug in on the Woocommerce extension site. I get to the “purchase” button, and then am then directed to log in. Once I do, it takes me to some WordPress page that is somehow about blogs, but doesn’t allow me to link back to the checkout page. I’ve tried this directly through WordPress and on an outside browser. Any thoughts as to what’s going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @njardin

    I understand that you are having some issues purchasing. We’ll do our best to help!

    Can you please share with us the URL of the plugin you’re trying to purchase? This is for us to replicate and see any issues with the URL.

    If you could also share with us screenshots of the error and walk us through the steps you did, it might help us better identify the issue. You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

    In the meantime, please ensure that you’re logged in with your WordPress.com account. Your WordPress.com account will be the one you use in the WooCommerce.com page.

    Also, I recommend trying the link on a different browser or device to isolate the problem.

    Looking forward to your response!

    I’m having the exact same issue, what us the resolution, please?

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @timsdigital,

    Can you tell us if you’re logged in to your WordPress.com account successfully?

    Can you share the URL of the extension you’re trying to purchase, and any error message you receive either on the page or your console browser?

    Thanks!
    -OP

Viewing 3 replies - 1 through 3 (of 3 total)
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