Can't re-install plugin

Hi,

Can you just install MailPoet (the latest version) then go to MailPoet > Settings > Advanced > Geeky Options and in the bottom of the page click reinstall? Do this two times and let us know if that worked.

Darn it … nope. It cycles through this 6 instruction sequence several dozen times. (x, y and z changed to mask the actual values that look valid for posting here)
——————————————————————
WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT * FROM xxx_wysija_user WHERE wpuser_id=3 ORDER BY user_id DESC LIMIT 0 , 1

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT * FROM xxx_wysija_user WHERE wpuser_id=3 ORDER BY user_id DESC LIMIT 0 , 1

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT * FROM xxx_wysija_user WHERE email=”[email protected]” ORDER BY user_id DESC LIMIT 0 , 1

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
UPDATE xxx_wysija_user SET wpuser_id = 3 WHERE email=”[email protected]”

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT user_id FROM xxx_wysija_user WHERE keyuser=”zzzzzzzzzzzzzzzzzzzzzz”

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SHOW FULL COLUMNS FROM xxx_wysija_user
———————————————————–
I ran the re-install 3 times to be sure. I get the response

“MailPoet has been reinstalled successfully using the same version. Settings and data have been deleted.”

after doing the reset, but it goes right back to the errors on any of the settings pages.

When I go into phpMyAdmin the only wysija table in the database is xxx_wysija_custom_field.

MailPoet v 2.72 and WP v 4.5.3

Thanks,
Diane

Oh – the initial instructions are

————————————————–
WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT user_id FROM xxx_wysija_user WHERE keyuser=”zzzzzzzzzzzzzzzzzzzzz”

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SHOW FULL COLUMNS FROM xxx_wysija_user

WordPress database error: [Table ‘xxx_wysija_user’ doesn’t exist]
SELECT * FROM xxx_wysija_user WHERE wpuser_id=3 ORDER BY user_id DESC LIMIT 0 , 1

WordPress database error: [Table ‘xxx_wysija_list’ doesn’t exist]
SELECT name, list_id FROM xxx_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC

WordPress database error: [Table ‘xxx_wysija_list’ doesn’t exist]
SELECT name, list_id FROM xxx_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
—————————————————–
Before all the repeats of the above sequence.

The wysija uninstall plugin didn’t delete all of the wysija tables.

I went ahead and manually deleted the one left over (wysija_custom_field), then reactivated, then did the geeky reactivation twice and it finally came up.

YAY!!!

Glad to know everything is working properly now.