• Resolved pledgedrive77

    (@pledgedrive77)


    We are a NFP organization and accept donation from donors. Recently, our donors told us, they have difficulty to make payment with their debit card. We don’t know if it is website problem or the bank problem. We use Stripe + Plaint and Stripe – Credit Card. How can we fix the problem? Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @pledgedrive77,

    Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations -> Tools -> Logs.
    Click the eye icon next to any recent error message and copy/paste the full error message in your next reply.

    Also, attach your System Information found in Donations -> Tools -> System Info.

    This will give us more context about the problem.

    Thanks!

    Thread Starter pledgedrive77

    (@pledgedrive77)

    I looked at the error log, most of the failure description is Plaid API response error.
    Below is the system info. Thanks!

    ### WordPress Environment ###
    
    Home URL: https://www.lowerlabpta.org
    Site URL: https://www.lowerlabpta.org
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: page
    Page on Front: Learning begins with you (#2)
    Page for Posts: Activity (#42)
    Table Prefix Length: wp_e8qp4x_
    Table Prefix Length: 10
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, spam, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription
    
    ### Server Environment ###
    
    Hosting Provider: DBH: mysqlce7.lowerlabpta.org, SRV: www.lowerlabpta.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.4.15
    PHP Post Max Size: 105 MB
    PHP Time Limit: 100
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 100 MB
    cURL Version: 7.58.0, OpenSSL/1.1.1
    SUHOSIN Installed: –
    MySQL Version: 5.7.29
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    gzip: ?
    GD Graphics Library: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### GiveWP Configuration ###
    
    GiveWP Version: 2.16.1
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ? wp_e8qp4x_give_donors? wp_e8qp4x_give_donormeta? wp_e8qp4x_give_comments? wp_e8qp4x_give_commentmeta? wp_e8qp4x_give_sessions? wp_e8qp4x_give_formmeta? wp_e8qp4x_give_sequential_ordering? wp_e8qp4x_give_donationmeta? wp_e8qp4x_give_revenue
    GiveWP Cache: Enabled
    GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?Renewal Receipt Email?Renewal Receipt Email?Subscription Cancelled Email?Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
    Upgraded From: 2.15.0
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: After
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://www.lowerlabpta.org/donation-confirmation/
    Failure Page: https://www.lowerlabpta.org/donation-failed/
    Donation History Page: https://www.lowerlabpta.org/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Stripe - Credit Card
    Default Payment Gateway: Stripe - Credit Card
    PayPal IPN Notifications: N/A
    Donor Email Access: Disabled
    Stripe Webhook Notifications: November 4, 2021 10:59 am
    
    ### Active GiveWP Add-ons ###
    
    Give - Fee Recovery: ? Licensed – by GiveWP – 1.9.3
    Give - Form Field Manager: ? Licensed – by GiveWP – 2.0.0
    Give - PDF Receipts: ? Licensed – by GiveWP – 2.3.13
    Give - Recurring Donations: ? Licensed – by GiveWP – 1.12.6
    Give - Stripe Gateway: ? Licensed – by GiveWP – 2.4.0
    Give - Tributes: ? Licensed – by GiveWP – 1.5.8
    
    ### Other Active Plugins ###
    
    Akismet Anti-Spam: by Automattic – 4.2.1
    Code Snippets: by Code Snippets Pro – 2.14.1
    Conditional Fields for Contact Form 7: by Jules Colle – 2.0.7
    Contact Form 7: by Takayuki Miyoshi – 5.5.2
    Controlled Admin Access: by WPRuby – 1.5.12
    DreamHost Panel Login: by DreamHost, danielbachhuber – 1.0.0
    Honeypot for Contact Form 7: by Nocean – 2.1
    Jetpack: by Automattic – 10.3
    Proxy Cache Purge: by Mika Epstein – 5.0.3
    Ultimate Member: by Ultimate Member – 2.2.2
    Ultimate Member - reCAPTCHA: by Ultimate Member – 2.2.0
    Ultimate Member - Social Login: by Ultimate Member – 2.3.3
    User Role Editor: by Vladimir Garagulya – 4.60.2
    VaultPress: by Automattic – 2.2.0
    WP Mail SMTP: by WPForms – 3.1.0
    WP Maintenance Mode: by Designmodo – 2.4.1
    
    ### Inactive Plugins ###
    
    Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.5
    Checkout Field Editor for WooCommerce: by ThemeHiGH – 2.9.8
    Export Order Items Pro for WooCommerce: by Potent Plugins – 2.0.16
    Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.17.1
    Server IP & Memory Usage Display: by Apasionados, Apasionados del Marketing – 2.1.0
    Stripe For WooCommerce: by Payment Plugins, [email protected] – 3.3.6
    Ultimate Member - WooCommerce: by Ultimate Member – 2.0.9
    WooCommerce: by Automattic – 5.8.0
    WooCommerce Admin: by WooCommerce – 2.7.2
    WooCommerce Blocks: by Automattic – 6.1.0
    WooCommerce Private Store: by Barn2 Plugins – 1.6.3
    WooCommerce Product Add-ons: by WooCommerce – 3.0.38
    WooCommerce Waitlist: by Neil Pie – 2.1.24
    WP STAGING: by WP-STAGING – 2.8.8
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.4
    Author URL: https://www.ads-software.com/
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
    Plugin Support Rick Alday

    (@mrdaro)

    Hi @pledgedrive77,

    We fixed a Plaid issue in the latest version of the Stripe add-on. Please update to Stripe 2.4.1. If you continue having issues please submit a ticket through our support forum: https://givewp.com/priority-support/

    Per WordPress forum rules, we cannot offer support for paid add-ons here.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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