Can't register

  • Resolved jonmrich

    (@jonmrich)


    13 years, 3 months ago

    I’ve tried this several times and no luck.

    I install the plugin, go to settings and this is where it ends. I tried to “register” 2 different ways. First time, I set up an account on SimpleReach first, verified account, and then used those credentials in WordPress. The result?

    “We were not able to register you: An unknown error has been encountered. Please try again or contact SimpleReach support.”

    Then I tried with a different email address in the settings and a different password thinking this would maybe create an account for me. The result?

    “We were not able to register you: An unknown error has been encountered. Please try again or contact SimpleReach support.”

    I’ve uninstalled this plugin a couple times and tried again with no luck.

    I’ve also contacted SimpleReach support twice over the last 3 weeks and heard nothing back.

    Maybe this will get their attention.

    JMR

Viewing 5 replies - 1 through 5 (of 5 total)

  • Did you check the compability of this plugin to your wordpress? What wordpress version are you using?

    Thread Starter jonmrich

    (@jonmrich)

    I’m using 3.2.1. The plugin claims to be compatible up to 3.2.1.

    That’s not the issue.

    Plugin Author elubow

    (@elubow)

    Jon, we are really sorry this is happening and would like to work to have this resolved. The next release of the plugin is going to be a maintenance release with a lot better error checking. When we release a new version of the plugin this week, I hope we can get this resolved. I apologize for the inconvenience.

    Does your installation of PHP have curl installed?

    Did you ever find a solution to this? I’m having the same issue. Cheers! ??

    Thread Starter jonmrich

    (@jonmrich)

    Yes. I installed the latest version (actually it was a beta from them) and it worked fine. Having said that, I also got help directly from them, so not sure if it was the update or something they did just for my account on their end. I’d recommend sending their support people an email (and/or a tweet). They got back to me that way and helped me out.

Viewing 5 replies - 1 through 5 (of 5 total)
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