• Resolved whippi

    (@whippi)


    Hello,

    I am building a new site and have been trying and testing UpDraftPlus as I go. Everything was fine and I did many backup and restores but the restore has ceased to function.

    I checked all of my permissions. Directories are set at 775 and files at 664. I checked disk space also. My site is about 1GB and I have allocated 10 GB of space for it. It is a hosted site. I have another WordPress/UpDraftPlus test site on the same server and it is backing up and restoring with no problems.

    Here is the error message at the end of the restore procedure:

    Unpacking backup… (backup_2019-04-07-1406_My_Shop_cd325d908ce5-others.zip, 4.5 MB)
    Unzip progress: 145 out of 145 files (16.2 MB, index.php-old)
    Move /home/my_domain/my_subdomain/wp/wp-content/languages -> /home/my_domain/my_subdomain/wp/wp-content/languages-old: Failed. Destination Directory UID=2356, GID=2361. Effective/real user IDs of the current process: 2356/2356. Effective/real group IDs of the current process: 2361/2361.
    Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home/my_domain/my_subdomain/wp/wp-content/languages)
    Restore failed…

    Move /home/my_domain/my_subdomain/wp/wp-content/languages -> /home/my_domain/my_subdomain/wp/wp-content/languages-old: Failed. Destination Directory UID=2356, GID=2361. Effective/real user IDs of the current process: 2356/2356. Effective/real group IDs of the current process: 2361/2361.

    Thank you for your help.

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