Can’t rollback…

  • Resolved amberlynn

    (@amberlynn)


    1 year, 2 months ago

    Getting the “There has been a critical error on this website.” issue on the admin side. I manually deactived “ultimate (now Spectra)” which solves the issue, Rolling back is impossible unless I can activate Spectra. When I do it’s back to “There has been a critical error on this website” blocking the admin side. I’d like to try to roll back. I’m afraid to uninstall and reinstall Spectra because it will likely DESTROY all my layout work and from what I’ve read of other trying that it doesn’t seem to work anyway. If I have to do that I’m done with Spectra.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @amberlynn,

    Sorry for the inconvenience caused to you.

    I am not able to replicate the issue on my installation. I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can help better.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter amberlynn

    (@amberlynn)

    I’ve reviewed hundreds of posts related to this issue. Mine is one where I would need some code to apply to my wp-config.php file (or whereever) to allow me to bypass the error AND keep the pluggin active so I can do the rollback. I’ve tried: if ( ! defined( ‘FS_METHOD’ ) ) define( ‘FS_METHOD’, ‘direct’ ); but it didn’t work. Can someone just give me something to try rather than these canned “Sorry for the inconvenience caused to you. I am not able to replicate…” answers?

    Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @amberlynn,

    I apologize for any inconvenience caused.

    We have resolved a critical error bug in our recent release (two days ago). Kindly delete the current Spectra copy and install the latest version. If you encounter difficulties accessing wp-admin, you can delete and upload it using cPanel or FTP. As a precautionary measure, it is recommended to take a backup of your site before proceeding with these steps. This process will not affect your layouts.

    Please give it a try and inform me of the results.

    Have a nice day!

    Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi?@amberlynn,

    It’s been long since we heard from you. I am going ahead to mark this as resolved.

    Please feel free to open a new thread in case of any other queries.

    Have a nice day!

    I have a custom wp theme and the new update broke my site and now I’m unable to access the site. How can I roll back to the previous wp version?

    Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @wbcilearn,

    Would you please start your own thread?

    Let’s help the forum stay “clean” as per the forum guidelines.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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