Can’t save a template

  • Resolved ricolab

    (@ricolab)


    2 years, 1 month ago

    Hi there,
    I’m unable to save a newsletter as a template. It’s end up with a “template not saved. Try later” message.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @ricolab

    Thank you for contacting MailPoet support. I will be happy to help you with this.

    This might be a conflict with some filter, proxy or security plugin you have, which may be blocking it and preventing the newsletter from being saved on your database.

    Can you switch your theme to a default one (Twenty Twenty) and disable all your plugins and see if MailPoet works?

    You can refer to this article to follow the instructions on how to do that: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.

    Let us know how that goes!`

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @ricolab,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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