Can’t save Elementor template conditions with latest versions of this plugin

  • Resolved casper

    (@caspervoogt)


    1 year, 10 months ago

    I am using Elementor 3.10.0 and Elementor Pro 3.10.1 (new releases from today). I am also using Essential Addons for Elementor 4.0.1 + Essential Addons for Elementor Pro 5.5.2.

    When I try to save my Elementor template condition (to get my header to show sitewide), it throws this error:

    PHP Fatal error: Uncaught TypeError: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache::add(): Argument #2 ($conditions) must be of type array, string given, called in /var/www/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php on line 135 and defined in /var/www/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php:29\nStack trace:\n#0 /var/www/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-cache.php(135): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache->add()\n#1 /var/www/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(298): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Cache->regenerate()\n#2 /var/www/public_html/wp-content…’, referer: https://mysite.com/wp-admin/post.php?post=82&action=elementor

    Using Hello Elementor theme. My header was working fine before updating Elementor to 3.10.0.

    I did some testing. I deactivated all plugins except Elementor and Elementor Pro, then started reactivating plugins and retrying to save my template condition;

    With Essential Addons for Elementor 4.0.1 + Essential Addons for Elementor Pro 5.5.2 (I need Pro) activated, I can’t save conditions with Elementor. With them deactivated I can save conditions just fine.

    For now, I have worked around this issue by temporarily deactivating Essential Addons and Essential Addons Pro, editing my template and its conditions and saving that, and then reactivating Essential Addons and Essential Addons Pro. Not a long-term solution, but at least this worked for me.

    • This topic was modified 1 year, 10 months ago by casper.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Pial

    (@iapial)

    Hello there @caspervoogt

    Sorry for the inconvenience you are facing

    Could you please ensure that you are using the latest update of Essential Addons for Elementor version 5.5.2 and Essential Addons for Elementor PRO version 5.4.3 ?

    And then try the issue again? Hopefully, it will fix the issue.

    And if you still face any issues, Since you are using Essential Addons for Elementor PRO and according to www.ads-software.com’s policy, all the Pro widget /plugin issues must be handled outside of the www.ads-software.com so please create a support ticket from here

    And we will be looking into your issue and will be communicating with you via the support ticket.

    Hope you understand.

    Thank you.

    Thread Starter casper

    (@caspervoogt)

    I pasted the wrong version # by accident. I am using Essential Addons for Elementor 5.5.2 with Essential Addons for Elementor Pro 5.4.3. I had posted here because I was unsure whether the issue was with the free plugin itself or with pro specifically. I tested again just now; when I deactivate the pro version it still happens, but when I deactivate the free version the issue stops. So should I still open a ticket there, or do we continue here?

    This is possibly related to https://github.com/elementor/elementor/issues/10686

    • This reply was modified 1 year, 10 months ago by casper.
    • This reply was modified 1 year, 10 months ago by casper.
    • This reply was modified 1 year, 10 months ago by casper.
    • This reply was modified 1 year, 10 months ago by casper.
    Plugin Support Pial

    (@iapial)

    Hello again @caspervoogt

    Thanks for the response.

    I have tried to recreate the issue but on our end, it’s working properly.

    Could you please share your Site health and debug log file with us so that we can try to understand the issue?

    For Site Health Information, you can go to your Dashboard > Tools > Site Health > Info > Copy site info to clipboard Check here

    For debug log file, you can check here for reference.

    And if you wish to keep this information private, you can always reach out to us in the support tickets (mentioned in the previous response).

    Hope you understand.
    Thank you

    Plugin Support Pial

    (@iapial)

    Hello again,

    Sorry for the inconvenience.

    We did not hear from you since our last conversation.

    Could you please let us know if you are still having the issue?

    So that we could try to solve your issue.

    We are waiting for your response.

    Thank you.

    Thread Starter casper

    (@caspervoogt)

    Thanks for following up. I played with this some more. This particular site uses WPML. The error occurs only when both Essential Addons (free) and WPML String Translations are activated.

    With Essential Addons (free) active but WPML String Translations deactivated: no error

    With Essential Addons (free) deactivated but WPML String Translations active: no error

    With both Essential Addons (free) and WPML String Translations activated: error.

    I can provide a test site, not sure how to get that info to you. I see you’re on Slack but couldn’t figure out how to DM you. I am not much of a Slack user..

    Plugin Support Pial

    (@iapial)

    Hello again @caspervoogt

    Hope you are doing well.

    I have tried with the WPML String Translations active with Essential Addons active and found no issues. Everything is working properly.

    About the test site you can always reach out us in the support tickets (mentioned in the previous response).

    Hope you understand
    Thank you
    Have a wonderful day.

    Plugin Support Pial

    (@iapial)

    Hello again @caspervoogt

    Hope you are doing well.

    When I tried with the WPML String Translations active with Essential Addons active and found no issues so I created a demonstration for you.

    You can check my demonstration here: https://d.pr/v/urPMEK

    So I suggest you provide us with the test site in our support Chanel.

    Hope it helps
    Thank you

    Thread Starter casper

    (@caspervoogt)

    Hi Pial,

    I see your demonstration but what I didn’t see was your error logs. In my own tests I was noticing that conditions weren’t saving, so I started watching my error logs.

    I sent the video and login info for my test site using a support ticket just now, though (just to be clear) my issue is with the free version and nothing to do with pro.

    Thanks again for your help.

    Plugin Support Pial

    (@iapial)

    Hello again Casper,

    Hope you are doing well.

    You will be glad to know that we have solved your issue and provided a DEV version for the issue in your ticket. Please kindly check your email.

    Since we are communicating in tickets and we have provided the solution, so we are closing this particular thread.

    Feel free to knock us if you need any further assistance.

    Hope you understand
    Have a nice day

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Can’t save Elementor template conditions with latest versions of this plugin’ is closed to new replies.