Can’t Save Order

  • Resolved redpages

    (@redpages)


    1 year, 4 months ago

    After making an update I could not save order. Debug results like this:

    Galat basis data WordPress: [Unknown column ‘Order_Phone_Number’ in ‘field list’]
    INSERT INTO wp_EWD_OTP_Orders (Order_Name, Order_Number, Order_Status, Order_External_Status, Order_Location, Order_Notes_Public, Order_Notes_Private, Order_Customer_Notes, Order_Email, Order_Phone_Number, Customer_ID, Sales_Rep_ID, WooCommerce_ID, Zendesk_ID, Order_Status_Updated, Order_Display, Order_Payment_Price, Order_Payment_Completed, Order_PayPal_Receipt_Number, Order_View_Count, Order_Tracking_Link_Clicked, Order_Tracking_Link_Code) VALUES (‘PT testinmg’, ‘42424’, ‘Received’, ‘Received’, ”, ‘rwrwr’, ‘rwrw’, ‘rwrwrw’, ”, ”, ‘-1’, ‘-1’, ‘0’, ‘0’, ‘2023-07-18 14:01:14’, ‘Yes’, ”, ”, ”, ‘0’, ‘No’, ”)

    Thank for helping

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi red,

    Thanks for contacting us. The order phone number is a new field that was added a few versions ago. If you are seeing that error, it is likely that the plugin just doesn’t recognize the new field because it didn’t update properly. With that in mind, please try just deactivating and reactivating the plugin. If that doesn’t work, delete the plugin and then re-install it. (You will not lose any data doing this.)

    If you are using the premium version, this could be a separate issue. However, discussion of the premium version is prohibited in these forums (https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products). So, if you are using the premium version, please contact us via email or our website (https://www.etoilewebdesign.com/support-center/).

    Thanks

    • This reply was modified 1 year, 4 months ago by jaysupport.
Viewing 1 replies (of 1 total)
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