can’t save product and photo

Hello,

Could share that error message so we can check?
Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.mobileroxy.com
Site address (URL): https://www.mobileroxy.com
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: id_ID
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB-1:10.3.32+maria~focal
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wpms_
Total Ukuran Database: 14.62MB
Ukuran Data Database: 11.81MB
Ukuran Indeks Database: 2.81MB
wpms_woocommerce_sessions: Data: 1.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_woocommerce_api_keys: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_woocommerce_attribute_taxonomies: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_woocommerce_downloadable_product_permissions: Data: 0.02MB + Indeks: 0.06MB + Mesin InnoDB
wpms_woocommerce_order_items: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_woocommerce_order_itemmeta: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_woocommerce_tax_rates: Data: 0.02MB + Indeks: 0.06MB + Mesin InnoDB
wpms_woocommerce_tax_rate_locations: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_woocommerce_shipping_zones: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_woocommerce_shipping_zone_locations: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_woocommerce_shipping_zone_methods: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_woocommerce_payment_tokens: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_woocommerce_payment_tokenmeta: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_woocommerce_log: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
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wpms_comments: Data: 0.02MB + Indeks: 0.09MB + Mesin InnoDB
wpms_links: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_litespeed_crawler: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_litespeed_crawler_blacklist: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_litespeed_img_optm: Data: 0.20MB + Indeks: 0.11MB + Mesin InnoDB
wpms_litespeed_img_optming: Data: 0.06MB + Indeks: 0.08MB + Mesin InnoDB
wpms_litespeed_url: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_litespeed_url_file: Data: 0.02MB + Indeks: 0.08MB + Mesin InnoDB
wpms_mailpoet_custom_fields: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_dynamic_segment_filters: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_feature_flags: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_forms: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_mailpoet_log: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_mailpoet_mapping_to_external_entities: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_newsletters: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_mailpoet_newsletter_links: Data: 0.02MB + Indeks: 0.05MB + Mesin InnoDB
wpms_mailpoet_newsletter_option: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_newsletter_option_fields: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_newsletter_posts: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_newsletter_segment: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_newsletter_templates: Data: 2.52MB + Indeks: 0.00MB + Mesin InnoDB
wpms_mailpoet_scheduled_tasks: Data: 0.08MB + Indeks: 0.06MB + Mesin InnoDB
wpms_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_segments: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_mailpoet_sending_queues: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_mailpoet_settings: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_statistics_bounces: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_mailpoet_statistics_clicks: Data: 0.02MB + Indeks: 0.05MB + Mesin InnoDB
wpms_mailpoet_statistics_forms: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_mailpoet_statistics_newsletters: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_mailpoet_statistics_opens: Data: 0.02MB + Indeks: 0.08MB + Mesin InnoDB
wpms_mailpoet_statistics_unsubscribes: Data: 0.02MB + Indeks: 0.05MB + Mesin InnoDB
wpms_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Indeks: 0.06MB + Mesin InnoDB
wpms_mailpoet_stats_notifications: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_mailpoet_subscribers: Data: 0.02MB + Indeks: 0.13MB + Mesin InnoDB
wpms_mailpoet_subscriber_custom_field: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
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wpms_options: Data: 4.48MB + Indeks: 0.08MB + Mesin InnoDB
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wpms_posts: Data: 0.41MB + Indeks: 0.06MB + Mesin InnoDB
wpms_rank_math_internal_links: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_rank_math_internal_meta: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_termmeta: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_terms: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_term_relationships: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_term_taxonomy: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_usermeta: Data: 0.05MB + Indeks: 0.03MB + Mesin InnoDB
wpms_users: Data: 0.02MB + Indeks: 0.05MB + Mesin InnoDB
wpms_wc_admin_notes: Data: 0.05MB + Indeks: 0.00MB + Mesin InnoDB
wpms_wc_admin_note_actions: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_wc_category_lookup: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_wc_customer_lookup: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_wc_download_log: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_wc_order_coupon_lookup: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_wc_order_product_lookup: Data: 0.02MB + Indeks: 0.06MB + Mesin InnoDB
wpms_wc_order_stats: Data: 0.02MB + Indeks: 0.05MB + Mesin InnoDB
wpms_wc_order_tax_lookup: Data: 0.02MB + Indeks: 0.03MB + Mesin InnoDB
wpms_wc_product_meta_lookup: Data: 0.02MB + Indeks: 0.09MB + Mesin InnoDB
wpms_wc_rate_limits: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_wc_reserved_stock: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB
wpms_wc_tax_rate_classes: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_wc_webhooks: Data: 0.02MB + Indeks: 0.02MB + Mesin InnoDB
wpms_wpforms_tasks_meta: Data: 0.02MB + Indeks: 0.00MB + Mesin InnoDB

### Post Type Counts ###

attachment: 180
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mailpoet_page: 1
nav_menu_item: 18
page: 10
post: 11
product: 74
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Anti-Spam Akismet: oleh Automattic – 4.2.2
Creative Mail by Constant Contact: oleh Constant Contact – 1.4.9
Facebook for WooCommerce: oleh Facebook – 2.6.9
Jetpack Boost: oleh Automattic – 1.3.1
Jetpack: oleh Automattic – 10.6
Google Ads & Marketing dari Kliken: oleh Kliken – 1.0.8
LiteSpeed Cache: oleh LiteSpeed Technologies – 4.4.7
MailPoet 3 (New): oleh MailPoet – 3.81.0
Image optimization service by Optimole: oleh Optimole – 3.2.1
Orbit Fox Companion: oleh Themeisle – 2.10.11
WooCommerce Google Analytics Integration: oleh WooCommerce – 1.5.8
WooCommerce Payments: oleh Automattic – 3.7.0
WooCommerce: oleh Automattic – 6.2.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Basis toko: #115 - /shop/
Keranjang: #118 - /cart/
Checkout: #121 - /checkout/
Akun saya: #124 - /my-account/
Syarat dan ketentuan: ? Visibilitas halaman harus publik

### Theme ###

Name: Hestia
Version: 3.0.21
Author URL: https://themeisle.com
Child Theme: ? – Jika Anda memodifikasi WooCommerce pada tema induk yang tidak Anda buat secara pribadi
kami sarankan untuk menggunakan tema turunan. Lihat: Cara membuat tema turunan

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce Payments ###

Version: 3.7.0
Connected to WPCOM: Yes
Blog ID: 193894912
Account ID: -

### Action Scheduler ###

### Status report information ###

Generated at: 2022-02-20 05:13:37 +07:00

every time I finish changing the photo / description on the product, then when I want to save it always appears an error statement and the new data that was changed is not saved or does not change. Thanks

Hi @admingrosir!

Thank you for sending your System Status.

From the issue description, it seems that a conflict between WooCommerce and your theme, or another plugin you have installed on your site, might be occurring.

To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then try to change the product photo to see if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

Thank you for the help, thank you for the response and handling. The damage problem has been resolved ????????

You are welcome! Glad to know the issue got solved and that we were able to help ??

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new one.

Cheers!