Can’t save Product sync settings

Hello @metuza,

Do you mean the sync settings here?

Link to image: https://d.pr/i/4qfPPT

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

Hello,

Yes thats correct, and issue appear when i try to exclude a category or tag. If i leave these fields emty then i can save settings.

When i click the save button i get this js error:

Uncaught Error: Template not found: #tmpl-facebook-for-woocommerce-modal
    template https://www.xxx.no/wp-includes/js/wp-util.min.js?ver=6.1.1:2
    render Backbone
    Underscore 3
    Backbone 3
    12 https://www.xxx.no/wp-content/plugins/facebook-for-woocommerce/assets/build/admin/settings-sync.js?ver=3.0.4:1
    jQuery 8
    12 https://www.xxx.no/wp-content/plugins/facebook-for-woocommerce/assets/build/admin/settings-sync.js?ver=3.0.4:1
    jQuery 9
    12 https://www.xxx.no/wp-content/plugins/facebook-for-woocommerce/assets/build/admin/settings-sync.js?ver=3.0.4:1
    jQuery 13
wp-util.min.js:2:371

I have no fatal errors.

Let me know about this js error before i post the system report.

Brgds
Rune

Hi there @metuza

Thanks for sharing the JS error you are seeing.

I wasn’t able to replicate the issue you are experiencing on either of my test sites and excluding categories and tags appears to have worked correctly on my end.

This suggests there may be something specific on your site that is causing this.

If you could share your site’s System Status Report, that will allow us to start looking into what might be the cause here.

We will be standing by for your response.

Ok, here we go.. In the meantime i will go through and disable/enable plugins.

`
### WordPress Environment ###

WordPress address (URL): https://www.arctic-fritid.no
Site address (URL): https://www.arctic-fritid.no
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 6 GB
WP Debug Mode: –
WP Cron: –
Language: nb_NO
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.5
PHP Version: 8.0.21
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.5.16-MariaDB-1:10.5.16+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total database st?rrelse: 488.67MB
Database data st?rrelse: 309.73MB
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### Post Type Counts ###

attachment: 3628
cms_block: 27
custom_css: 1
gift_card: 1
izettle_purchase: 10
mc4wp-form: 1
nav_menu_item: 217
oembed_cache: 48
page: 34
post: 83
postman_sent_mail: 10
product: 1267
product_variation: 1116
revision: 79
shop_coupon: 32
shop_order: 8844
shop_order_refund: 37
site-review: 4
wcs_ruleset: 5
woodmart_sidebar: 1
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woodmart_woo_lv: 4
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ywpar-level-badge: 3
ywpar-redeeming-rule: 3
ywrac_cart: 4
ywrac_email: 2
ywrfd-discount: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (61) ###

weLaunch Framework: av weLaunch.io – 1.0.12
AFAS Custom Functions: av Rune Kristoffersen – 1.0.0
AWS Multi Functions: av Rune Kristoffersen – 1.1.9
AWS WC Accounting: av Rune Kristoffersen – 1.0.2
Conditional Fields for Contact Form 7: av Jules Colle – 2.2.9
Klassiske widgeter: av WordPress-bidragsytere – 0.3
Kontaktskjema 7: av Takayuki Miyoshi – 5.6.4
Kundeanmeldelser for WooCommerce: av CusRev – 5.9.0
Dintero Checkout for WooCommerce Payment Methods: av Dintero
Krokedil – 1.3.3

Facebook for WooCommerce: av Facebook – 3.0.4
Fiken: av Fiken – 1.23
OMGF: av Daan from Daan.dev – 5.4.3
Imagify: av Imagify – Optimize Images & Convert WebP – 2.0
WPBakery Page Builder: av Michael M – WPBakery.com – 6.10.0
Loco oversettelse: av Tim Whitlock – 2.6.3
Login No Captcha reCAPTCHA (Google): av Robert Peake and Contributors – 1.7
MC4WP: Mailchimp for WordPress: av ibericode – 4.8.11
Members: av MemberPress – 3.2.2
Shipmondo for WooCommerce: av Shipmondo – 4.1.0
Post Types Order: av Nsp Code – 1.9.9.2
Print-O-Matic: av twinpictures – 2.1.7
PW WooCommerce Copy Coupon: av Pimwick
LLC – 1.24

Relevanssi: av Mikko Saari – 4.18.0
Safe SVG: av 10up – 2.0.3
Tawk.to Live Chat: av Tawkto – 0.7.2
When Last Login: av Yoohoo Plugins – 1.2.1
WooCommerce Zettle Integration: av BjornTech AB – 7.7.1
CartBounty Pro – Save and recover abandoned carts for WooCommerce: av Streamline.lv – 9.9.1.1
Stock Sync for WooCommerce Pro: av Lauri Karisola / WP Trio – 2.3.3
WOO Variant Tabeller: av Rune Kristoffersen – 1.0
WooCommerce Advanced Bulk Edit: av George Iron & Yas G. – 5.1
WooCommerce AJAX Cart: av Moises Heberle – 1.3.24
WooCommerce Availability Notifications: av ThemePlugger – 1.4.2
WooCommerce PDF Catalog: av weLaunch – 1.16.9
PDF Invoices & Packing Slips for WooCommerce: av WP Overnight – 3.2.5
PDF Invoices & Packing Slips for WooCommerce – Professional: av WP Overnight – 2.13.4
WooCommerce Print Products: av weLaunch – 1.8.6
WooCommerce: av Automattic – 7.1.0
Woodmart Core: av – 1.0.35
Yoast SEO Premium: av Team Yoast – 19.5
Yoast SEO: av Vi i Yoast – 19.10
Analytify Pro: av WPBrigade – 4.1.6
Analytify – WooCommerce Tracking: av WPBrigade – 4.1.7
Analytify – Google Analytics Dashboard: av Analytify – 4.2.3
WP Crontrol: av John Blackbourn & crontributors – 1.14.0
WP HTML Mail – Email Template Designer: av Hannes Etzelstorfer // codemiq – 3.3.5
WP Post Popup: av Allure Web Solutions – 3.7.1
WP Rocket | Custom cURL Timeout For Sitemap Preload Request: av WP Rocket Support Team –
WP Rocket | Custom Sitemap Preload Intervals: av WP Rocket Support Team –
WP Rocket | No LazyLoad: av WP Rocket Support Team –
WP Rocket: av WP Media – 3.12.3.2
WP Overnight Sidekick: av WP Overnight – 2.5.1
Yoast SEO: Lokal: av Team Yoast og Arjan Snaterse – 14.7
YITH WooCommerce Coupon Email System Premium: av YITH – 1.21.1
YITH WooCommerce Dynamic Pricing and Discounts Premium: av YITH – 3.12.1
YITH WooCommerce Frequently Bought Together Premium: av YITH – 1.23.1
YITH WooCommerce Order & Shipment Tracking Premium: av YITH – 2.8.1
YITH WooCommerce Product Bundles Premium: av YITH – 1.19.0
YITH WooCommerce Waiting List Premium: av YITH – 1.24.1
YITH WooCommerce Wishlist Premium: av YITH – 3.15.1
WP HTML Mail – WooCommerce: av Hannes Etzelstorfer // codemiq – 2.9.19

### Inactive Plugins (3) ###

Bambora Online Checkout: av Bambora – 4.7.2
Checkout with Vipps for WooCommerce: av WP Hosting – 1.12.0
Really Simple CAPTCHA: av Takayuki Miyoshi – 2.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: av Kinsta Team – 2.4.8

### Settings ###

API Enabled: ?
Force SSL: –
Currency: NOK (kr)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
instock (instock)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Butikkbase: #8 – /butikk/
Handlekurv: #9 – /handlekurven/
Til kassen: #10 – /kassen/
Min konto: #11 – /min-konto/
Vilk?r og betingelser: #463 – /vilkar-og-betingelser/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://themeforest.net/user/xtemos
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.0.4
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-cancelled-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-failed-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-new-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-completed-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-invoice.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-new-account.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-note.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-on-hold-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-processing-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-refunded-order.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-reset-password.php
woodmart-child/woocommerce/emails/email-addresses.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-customer-details.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-details.php
/www/arcticfritidno_445/public/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-items.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart-child/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-28 17:12:10 +01:00
Options: ?
Notes: 24
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: -0001-11-30 00:53:28 +0053
Newest: -0001-11-30 00:53:28 +0053

Complete: 6?722
Oldest: 2022-11-27 09:32:02 +0100
Newest: 2022-11-28 09:29:15 +0100

Failed: 14
Oldest: 2021-07-19 18:37:44 +0200
Newest: 2022-11-26 16:31:55 +0100

Pending: 17
Oldest: -0001-11-30 00:53:28 +0053
Newest: 2022-11-28 17:48:36 +0100

### Status report information ###

Generated at: 2022-11-28 09:30:11 +01:00

Brgds
Rune

Hi @metuza

Thanks for the System Status Report.

In the meantime i will go through and disable/enable plugins.

A theme or plugin conflict does seem like the most likely cause here. From reviewing your site’s System Status Report, my first suspicion would be the WP Rocket plugins. If you try disabling these:

– WP Rocket | Custom cURL Timeout For Sitemap Preload Request: av WP Rocket Support Team –
– WP Rocket | Custom Sitemap Preload Intervals: av WP Rocket Support Team –
– WP Rocket | No LazyLoad: av WP Rocket Support Team –
– WP Rocket: av WP Media – 3.12.3.2

This could be coming from any plugin but the above ones would be a good starting point.

Let us know how that goes.

Ok, i have now deactivated all plugin and also tested using standard theme, but with no luck, still the same issue. I will probably need to test during the night with no customers in store so i can deactivate all plugins at once. Often seen that ie. 2 plugins in combination can make wierd issues.

Brgds
rune

Hi there,

I will probably need to test during the night with no customers in store so i can deactivate all plugins at once. Often seen that ie. 2 plugins in combination can make wierd issues.

This is a good idea, to test at a time when the store is unlikely to receive orders.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.

We’re having the same problem: nothing happens after clicking on the “Save changes” button after adding categories and/or tags for exclusion.

Refreshing the page shows that the categories and/or tags were not saved at all.

There’s also no error shown in the error logs.

Hi @metuza

The system status report you shared shows Facebook for WooCommerce 3.0.4 is installed. Can you update to the latest version 3.0.5 and check if that resolves the issue?

If the issue persists, I highly recommend performing the recommended conflict test.

@deputt per the forum rules, could you please create a new thread and share your site’s system status report on the thread? We’ll be able to help you further there.