Can’t scroll after exiting the cookie solution preferences window

  • Resolved docmenios

    (@greggrig)


    4 years, 3 months ago

    After updating to the newest version of Iubenda, I see that when I’m exiting the cookie solution preferences window (which opens with a link in the footer) both mobile and desktop pages get stuck and therefore I’m unable to scroll up or down in the page.

    • This topic was modified 4 years, 3 months ago by docmenios.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author iubenda

    (@iubenda)

    Hi, what browser are you testing with?

    Thread Starter docmenios

    (@greggrig)

    Hi, I tested it with 5 different browsers (Chrome, Opera, Edge, Firefox, and “DuckDuckGo”). The problem exists in all 5 browsers.

    Plugin Author iubenda

    (@iubenda)

    Hi, we’ve isolated the issue and we already had a fix ready that was waiting to be published, it will be published soon and we’ll notify you here. Thanks!

    Plugin Author iubenda

    (@iubenda)

    Hello,

    We are glad to inform you that we published the fix for the scrolling issue you reported in the beta channel of our Cookie Solution. Here you can find more information about our delivery channels: https://www.iubenda.com/en/help/2158-cookie-solution-release-channels

    Kind Regards
    The iubenda team

    Thread Starter docmenios

    (@greggrig)

    Thank you for informing me. Also, good thing that you told me “the BETA version”, otherwise I would be confused (I was using the current version). There is no plugin update, but copying the script from the Iubenda configurator (using the beta option) seems that resolved the issue. Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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