• Resolved brendan1029

    (@brendan1029)


    Hello,

    When viewing our site with mobile, when we scroll over the ads the scroll gets locked and its difficult to maneuver around them. Is there a way to stop this from happening? I don’t think it’s a glitch, maybe a setting issue.

    Thanks
    Brendan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Henning

    (@henningaa)

    Hi Brendan,

    thanks for reaching out.

    Can you please provide additional information about the device and browser you are using?

    Does this happen on these group pages or can I reproduce the behavior also without a login?

    Best regards,
    Henning

    Plugin Support Henning

    (@henningaa)

    Hi there,

    thanks for the feedback.

    I assume this behavior comes from the conflict between the slider swipe feature (you can swipe between the slider images) and the awaited behavior of being able to scroll your website everywhere on the page.

    If you have problems with the swipe feature (aka mobile touch), you can disable it by including the following line into your wp-config.php.

    define( 'ADVANCED_ADS_NO_SWIPE', true );

    Please see the slider documentation about the additional options available.

    We’re planning to re-write the slider add-on from scratch this year and, I’ll make sure that this concern is addressed in the new version too.

    If you are a user of the Advanced Ads Pro add-on I can also recommend trying the refresh on the same spot option as well.

    Please let me know if you need anything else.

    Best regards,
    Henning

    Thread Starter brendan1029

    (@brendan1029)

    correction, users not signed in can not see the ads, mobile is fine. any ideas?

    Plugin Support Henning

    (@henningaa)

    Hi Brendan,

    thanks for the feedback.

    I checked back your page and was able to see ads while using a desktop and a mobile device.

    If you need further help on this, please feel free to open up a new topic in this forum, providing additional information in which page the issue occurred and hot to reproduce. Thanks, a lot.

    Best regards,
    Henning

Viewing 4 replies - 1 through 4 (of 4 total)
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