Can’t see FAQs on Page

Hi Megan,

According to the HTML, the UFAQ list is empty (the .ewd-ufaq-faqs div in the source code of your page), and that could be due to the FAQ’s visibility setting on the FAQ edit page. Could you verify that you have at least one FAQ with its visibility set to Public, and see if that makes a difference?

It looks like they are public:
https://valleybyowner.com/ufaqs/how-do-i-submit-a-property/
https://valleybyowner.com/ufaq-category/faqs/

How do I change the visibility of the FAQs?

I am using the shortcode: [ultimate-faqs include_category=’faqs’]. Maybe that is the issue?

Hi megan,

It looks like your FAQs are actually set to be publicly visible, since we can view them on their individual page.

Are you by any chance using a page builder or visual composer? Could you try placing the shortcode on a new blank page (with no page builder enabled) with just the [ultimate-faqs] shortcode and see if that makes a difference?

Should the issue remain, could you enable the debug mode and enable error logging so that if any error is causing this issue, the logs would help us understand the issue in more detail. You could enable the debug mode either by editing the “wp-config.php” file (https://codex.www.ads-software.com/WP_DEBUG) or by using a plugin such as https://www.ads-software.com/plugins/debug/ ?You could forward us the section of the log file that shows the errors related to this issue which would help us understand the plugin or the problem that might be causing this issue. I would recommend recreating the issue just to make sure it gets logged.

No, I tried all the different page builders and none of them worked. Is there a PHP code I can code into my pages to get these to show up?

Thanks!

Hi mega,

You should not need any PHP code to use the shortcodes of the plugin.
At this point, we request you to switch to some default WordPress theme, then create a brand new page, deactivate any and all page builders and add the shortcode to a newly created page.
Turn on the WordPress debug log before you add the shortcode to the page. If it does not work (as expected for now), start deactivating other plugins one by one after each deactivation and check the page on front-end.
At last, if you get it working and found a conflict with another plugin or theme, please share the name and version of that. Otherwise, share the debug logs related to our plugin.

Because you will be making various changes, it is always good to have a backup (of files and database), in case something goes wrong.