Can’t see it on the site, but it’s in the customizer

Hello!

Start with the FAQ: https://www.ads-software.com/plugins/easy-age-verifier/faq/

If after checking through the FAQ actions it still doesn’t work, open your dashboard and visit the age verifier support page. Copy your support dump and paste in here. We’ll dig in from there, if needed!

FAQ didn’t help. I don’t see the tag it’s asking here. Here’s the debug info.

Basic Info:

• url: https://alaskaglaciervodka.us
• version: 4.7.2
• stylesheet_url: /wp-content/themes/twentysixteen-child/style.css
• text_direction: ltr

Plugins:

• Age Verify: age-verify/age-verify.php
• Akismet Anti-Spam: akismet/akismet.php
• amr shortcode any widget: amr-shortcode-any-widget/amr-shortcode-any-widget.php
• Contact Form 7: contact-form-7/wp-contact-form-7.php
• Dispensary Age Verification: dispensary-age-verification/dispensary-age-verification.php
• Google Analytics: googleanalytics/googleanalytics.php
• Hello Dolly: hello.php
• ImageRecycle pdf & image compression: imagerecycle-pdf-image-compression/wp-image-recycle.php
• Page Builder by SiteOrigin: siteorigin-panels/siteorigin-panels.php
• Recent Posts Widget With Thumbnails: recent-posts-widget-with-thumbnails/recent-posts-widget-with-thumbnails.php
• Root Relative URLs: root-relative-urls/sb_root_relative_urls.php
• SiteOrigin Widgets Bundle: so-widgets-bundle/so-widgets-bundle.php
• SVG Support: svg-support/svg-support.php
• Verify Age: easy-age-verifier/easy-age-verifier.php
• WonderPlugin Carousel: wonderplugin-carousel/wonderplugincarousel.php
• WP Migrate DB: wp-migrate-db/wp-migrate-db.php
• WP Speed of Light: wp-speed-of-light/wp-speed-of-light.php
• WP Store Locator: wp-store-locator/wp-store-locator.php
• WP Super Cache: wp-super-cache/wp-cache.php
• WP Super Minify: wp-super-minify/wp-super-minify.php
• Yoast SEO: wordpress-seo/wp-seo.php

Basic Verifier Info:

• Easy Age Verifier Version: 2.04
• Verifier CSS is accessible: true
• Verifier JS is accessible: true

Verifier Template Info:

• Legacy Override Is Being Used: false
• Verifier Template Path: /mnt/stor08-wc1-ord1/730898/1031849/www.alaskaglaciervodka.us/web/content/wp-content/plugins/easy-age-verifier/lib/assets/templates/default.php

Verification Info:

• Minimum Age:
• verify_check_passed: true
• is_of_age_check_passed: true
• user_checks

• is_user_logged_in: true
• show_verifier_to_logged_in_users: true

• custom_checks

Verifier Display Info:

• underageMessage: false
• formTitle: false
• buttonValue: false
• overAge: false
• underAge: false
• formClass: taseav-verify-form
• wrapperClass: taseav-age-verify
• beforeForm: false
• afterForm: false
• monthClass: taseav-month
• dayClass: taseav-day
• yearClass: taseav-year
• minYear: 1900
• beforeYear: false
• beforeDay: false
• beforeMonth: false
• beforeButton: false
• cookieParameters: path=/
• formType: false
• isCustomizer: false
• template: <div id=’taseav-age-verify’ class=’taseav-age-verify’>
  <form class=’taseav-verify-form’>
  <h2></h2>
  </form>
  </div>
• templatePath: /mnt/stor08-wc1-ord1/730898/1031849/www.alaskaglaciervodka.us/web/content/wp-content/plugins/easy-age-verifier/lib/assets/templates/default.php
• hasLegacyOverride: false
• verificationFailed: true

It looks like the issue is the minimum age isn’t set. This is a bug in the code that I need to resolve because it probably looks like it’s set.

Can you go into the customizer, set the age to 21 (override it if it already says 21) and then hit “save & publish”?

Now it’s just a black screen. Any ideas?

It looks like the age verification title and other values aren’t set. Can you add a title, form type, and everything else in the customizer?

They are set. I can see it in the customizer. If I could upload a screengrab I could show you. It’s just not working on the live site.

I checked out the site and definitely see the issue, but when I look at the code here is what I see:

<form class="taseav-verify-form">
    <h2></h2>
          </form>

Which means that the database values for the title, form type, text, etc are all not set in the database. The bug mentioned above for the minimum age also applies to these other values so you have to manually re-enter each field to force it to update and add the code.

Sorry about the inconvenience!

So there’s no way to fix it? Sorry, I’m confused by your response.

• This reply was modified 8 years ago by billdoty.

I re-inputted ALL the info in every box and it appears to be working now. I’ll let you now if I have issues. Thanks for the app and the quick response. You’re making the internet a better place, one plugin at a time.

Ugh… it stopped working again. Well, we tried. Thanks anyhow

I just checked and it appears to be working on my end