Can’t see pop up

Dear @hunnsdon,

Thank you for the topic.

Please provide us with the following information for further investigation of your case.

1. The link, where the given popup is enabled.
2. The version of the Popup Box plugin you are using.
3. The PHP version you are using.
4. The screenshots of the options of the General, Settings, and Limitation Users tab so that we can check the settings configuration.
5. Let us know whether you are using a Cache plugin or not.
   If yes, then, please make a?DB?backup?for your safety (you can use?UpdraftPlus) so as not to lose your data.
   Then,?clear?all?the?caches?and check whether the issue persists or not.?
   
   Make sure the?cache?is?excluded?on the page where the?given popup?is enabled.
   After?clearing?the?caches, please try to check the case with either the?Incognito?mode?or?another browser/device.

Please check this and get back to us with an outcome.

Thank you.

Dear @hunnsdon

We’re?closing?this ticket for now as we last?heard?from you 4 days ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.

Too complex to fix. Must be an issue with my setup as other plugins have the same issue.

Mark as resolved.

Hello, I have the same issue: The Popup is showing only, when I am locked in, it is not there with incognito window.

The Option “Show to guests” is checked as well as for “logged in users”

The Popupbox is activated

I have tried to empty as well as to deactivate my wp-cache (wp-optimize-plugin) and also browser-cache.
I have tried different browsers (firefox, chrome, opera)

The page is https://wild-life-tantra.de
It shows everywhere on the website as long as I am logged in

Popup Box is in Version 3.6.3
PHP Version 8.1.16 (see https://wild-life-tantra.de/info.php)
WordPress 6.2.2

I don’t know, how to send screenshots here

Please help, thanks

Chono

Here are your Screenshots:

https://wild-life-tantra.de/wp-content/uploads/2023/07/Sreenshot-01.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-02.png

@hyenokian

Dear @chonowlt,

Thank you for your reply.

We checked and noticed that you are using a Cache plugin.?
Though you are mentioning you have disabled the cache for guests, it is actually not disabled for guests.?

See the screenshot below:

Due to the cache, a problem occurs for guests.
So, please?make a?DB backup?for your safety (you can use?UpdraftPlus).?
Then, either exclude the cache on the page, where the given popup is enabled or deactivate the Cache plugin for some time and check the case that way.

In case the problem gets resolved after this, then, please get in touch with the Cache Plugin Support Team so they can guide you accordingly. 

After clearing the caches, please try to check the case with either the Incognito mode or another browser/device.

Thank you.

P.S. Please feel free to open a new topic each time you have new questions/problems so that the information can be?accessible?to other users as well.?

Yes, I had the cache reactivated, after deactivating didn’t help.

I have deactivated it again and leave it like that for a few days. Up until now, the issue has not changed.

What, if it will help? Would that mean, that I cannot use caching with popup at all?

Dear @chonowlt,

Thank you for your reply.

Nope, we are not mentioning that the plugin doesn’t work with Cache plugins.?
Most presumably, in your case, the PHP cache has been generated, due to which?you are experiencing?this case.

Please note, that the Cache plugin is activated on our Popup Box Demos page and everything works fine for us.

Please provide us with the following information for further investigation of your case.
The screenshots of the options of the General, Settings, and Limitation Users tabs so that we can understand the settings configuration.

See the screenshot below:

Thank you.

Here come your screenshots

https://wild-life-tantra.de/wp-content/uploads/2023/07/Sreenshot-01.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-02.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-03.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-04.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-05.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-06.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-07.png

https://wild-life-tantra.de/wp-content/uploads/2023/07/screenshot-08.png

Dear @chonowlt,

Thanks for your reply.

Please go to the Popups > particular popup > General tab and untick the Enable popup only for author option.
Then, check the case again.

See the screenshot below:

Thank you.

Okay, Thank you! That was the problem – I really don’t know, how I could have overseen this option, it must have been too obvvious! ??

Dear @chonowlt,

Thank you for your reply.

Glad to hear that our recommendation was of help to you to achieve your desired result.
If your query is resolved please take a moment to?rate?and?review?the plugin or support.

Thank you.