Can’t see Scan Report

  • Resolved kdcpelt

    (@kdcpelt)


    5 years ago

    The free version, once installed, and once the first scan is started, says that the scan will take “< 1 minute”. However, after a few hours, I’m still unable to view the scan report of the homepage. I cannot find any posts in this forum and no information on your website regarding how to proceed. Could you give me a hand in figuring out what to do next. I’m on WP 4.1.28…the plugin directory said that your version is compatible with this version.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ability, Inc

    (@onlineada)

    Thank you for letting us know about this issue! We’ve just released version 3.1.6 of the Accessibility Suite to address this issue. Can you please verify if this issue has been fixed for you?

    Stephen Peacock

    (@stephenpeacockcreativenet)

    I have the same issue with version 3.1.7. Status says “< 1 minute” it never proceeds past step 2 of 3.

    Plugin Author Ability, Inc

    (@onlineada)

    We’re sorry you’re having trouble! Please email us at [email protected] and let us know the website URL in question and we’ll start a support ticket to solve your problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t see Scan Report’ is closed to new replies.