Can’t see set password option in advanced tab

  • Resolved antoniomas

    (@antoniomas)


    4 years, 8 months ago

    Hi, I would like to set a password for the pdf document merged from a field filled by the user so I can send it via mail in a secure way.

    The problem is that I can’t see the password option in the advanced tab as is shown in your documentation. Do I have to do anything first to see that option?

    Can you help me?

    Thank you for your amazing plugin!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jake Jackson

    (@blue-liquid-designs)

    Hey there!

    Yes, you need to enable the Security feature (also in the Advanced tab) to see the Password setting.

    Thread Starter antoniomas

    (@antoniomas)

    Thank you for your quick response!
    I think I didn′t explain it well.

    The problem is that i can′t see the option “enable security feature”.

    Here you can see this option is lacking in my advanced tab.

    View post on imgur.com

    Thank you.

    Plugin Author Jake Jackson

    (@blue-liquid-designs)

    Something looks off with that screenshot, for sure! Can you please export your Gravity Form (a .json file) and email over to us on support{at}gravitypdf[dot]com (replace the text with the appropriate characters)?

    Thread Starter antoniomas

    (@antoniomas)

    Problem solved via ticket. Amazing and fast support! Even more, next weekend the problem will be fixed in the next update of the plugin.

    The problem was the language of my site. When changed into English the option “enable security” appeared in the advanced tab and the password worked perfectly.

    Thank you so much Jake and team.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can’t see set password option in advanced tab’ is closed to new replies.