Cant see tickets in BE

Hello,

Can you verify you got the latest version 1.1.4?
As this used to be a bug in a older version (and was fixed quickly after).

Regards,
Marco

thanks a lot for your fast reply

Yes, downloaded from here this morning. Screenshot: https://www1.xup.to/exec/ximg.php?fid=82331483

Alright,

Do you have any custom prefix ?
or is the prefix set to ost_ ?(default)

As it should be working fine.

Hi,

no i dont have any custom prefixes and the prefix is ost_

I have already reinstalled my osticket and the plugin. but the result is the same

take a look https://www1.xup.to/exec/ximg.php?fid=94662279

just the amount of the tickets has changed

Alright,

Well i just released a update 1.1.5
You can try if the update fixes your issue.
If not would it be possible for you to provide us with some logins so we can take a look?

hi

where can i find update 1.1.5?
just give me an e-mail and i will send you some account detail

thanks for your great support

Sorry i retracted 1.1.5 as it had some issues on contact form shortcode.

I have rescheduled the 1.1.5 for tomorrow after our dev takes a look at it .

Currently it shows ticket list for logged in users and no contact form if your not logged in (kinda beated the point for it lol -.-)

ok no problem. i will wait until tomorrow. and try it

Thanks and sorry for this.

We are pretty new when it comes to WordPress dev (coming from Drupal dev).

So on new updates we tend to learn some limitations from time to time (even though we tested in our own environments)

If you want you can also provide access upfront so we can test the release on your env.

unfortunately nothing happend after the update

please give me you mail adress and i will send you your login details to take a look

you can send it to m.tiggelaar (at) key4ce.com

Hi,
I’ve same problem…

Hello,

The solution for Duemmler was to upgrade his osTicket system to 1.9.3
Where he had 1.8 installed.

Our plugin is no longer compatible with 1.8.

Regards,
Marco

Upgrade to 1.9.3. and works fine.

Thanks