Can’t seem to receive emails

FYI I’m in dev mode, so I don’t know if it’s what’s causing the problem (i.e. the site is not online already).

Hi rosemonde,

Sorry to hear you’re seeing issues with email delivery! This shouldn’t be an issue with a dev site (as long as you’re connected to the internet, email will behave in more or less the same way).

What’s happening is that the email is sending successfully, but the email is getting blocked by the receiving email provider. This happens as a result of email providers trying to combat growth in spam, and can result in legitimate emails getting filtered out too.

The fix is to install an SMTP, which will change the way your site’s emails are sent. With an SMTP in place, emails are authenticated so that email providers understand they’re legitimate. Here’s our tutorial on recommended SMTP options, where you’ll also find links to individual tutorials for each option.

I hope that helps! If you give one of these SMTPs a shot and have any questions, please let me know ??

Hello guys.
I have same problem here. I get message sent notification, but no email arrives to email address I entered at notifications page.
I do use WP Mail SMTP plugin, with Yandex.Mail.

Any ideas?

Hi mamaslt,

I’d be happy to help!

The first thing to check is if the WP Mail SMTP test email succeeds. To do this, you’ll need to go to Settings > WP Mail SMTP, scroll to the bottom, and enter an email address to send the test to.

Once that’s run, you should see a debug log. If the test email was successful, you should see bool(true) near the top of this log (for more details, check out Step 5 of our tutorial).

Here’s what to try next based on what you see in this bool statement:

– If you see bool(true): When we see a test email succeed, but form emails still not delivering, the issue generally lies in the notification settings.

To check this, open your form builder and go to Setting > Notifications. Here, look to the From Email field — this email address must match the email you set up the SMTP with.

– If you see bool(false): Something is preventing the SMTP from working, so the first thing to check is your SMTP settings. According to the Yandex docs, you need to use the following settings for SMTP:

SMTP Host: smtp.yandex.com
SMTP Port: 465
Encryption: SSL

Then, make sure you’ve set the Authentication option to “Yes” and entered your Yandex email and password.

I hope this helps! If you check all of this an still see issues, please copy the full SMTP debug log here (or share a screenshot) and we can go from there.

Thanks! ??

Rosemond, This thread indicates that your issue with receiving emails is resolved. I have the same issue, but the three answers above only apply to SMTP configuration. SMTP is a SEND MAIL protocol and does not apply to receiving email. Standard email receive protocols are POP3 and IMAP, so the answers above don’t help. If your problem is truly resolved, please email the solution to me at [email protected].

wrknight

Hi wrknight,

That’s right, and while I understand where you’re coming from an SMTP is the fix you need. The reason an SMTP resolves these issues comes down to the reason they get rejected by email providers.

When WordPress sends out emails through its normal processes (and this includes form notification emails), they aren’t authenticated. So as a basic example, if your site is mysite.com and the From Email you’re using is [email protected], those URLS (mysite.com and yahoo.com) don’t match up — this can sometimes cause providers to flag the message (either send it to spam or not deliver it at all).

By sending via SMTP, emails are authenticated through the email provider and so this avoids the mismatched URL issue. This is also why it sometimes helps email delivery to use a From Email that matches your site’s URL (ex: [email protected])

I hope that helps and makes sense!

Here’s our article with all recommended SMTP options, and please let me know if you have any questions ??