Can’t select credit card payments

Hi Gareth,

Thanks for reaching out!

I understand that you are unable to tick the “credit card/debit card option” on checkout, is this correct?

You mentioned that this was working fine previously, yes? Do you recall making any changes/updates to your site before noticing this issue?

I’d like to gain a better understanding of your sites current environment. Would you please share a copy of the following:

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Once you have these, please share them in your response here.

Cheers!

Hi Roxy,

Thanks for getting back to me. I’ve actually been in touch with Woocommerce support via email, and the issue is resolved now. Why it’s resolved, no one seems very sure! I shared the logs, etc, and they seemed to contain no clues. I did uninstall Jetpack and replaced it with Wordfence, so that may have caused some issue (the original problem is that WC payments didn’t display at all – they handn’t been enabled). but then it manifested as the weird box that counldn’t be ticked problem!

Oh well, let’s hope it doesn’t happen again – if it does, I’ll be in touch.

Thanks again,

Gareth.

Hi Gareth,

That’s great to hear!

I will go ahead and mark this thread as resolved then, however, feel free to create a new topic should you need any further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce-payments/reviews/

Cheers!

Thank you!