Can't select display type – no options visible

  • Resolved exu1938

    (@exu1938)


    9 years, 10 months ago

    I’ve two sites identical except some slight content differences.

    On one the select display type box is empty so cannot select display type

    Also existing gallery not showing.

    On other site (back-up) show OK and can select display type also.

    Latest version of NGG on both sites.

    Was previously working on both sites OK

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter exu1938

    (@exu1938)

    I’ve just noticed that on the settings page all the options are blank/missing

    If this helps

    Plugin Contributor photocrati

    (@photocrati)

    @exu1938 – Have you tried following the steps outlined in this article: https://codex.www.ads-software.com/Managing_Plugins#Troubleshooting

    Thanks!

    – Cais.

    Thread Starter exu1938

    (@exu1938)

    Hi, thanks for replying. Yes I tried all the obvious stuff…

    I’ve disabled all other plugins still same result.

    I’ve copied the theme files form the working site to the non-working site still same result.

    I un-installed NGG and reinstalled completely – still same result…

    Would it help if I let you take a look at the two sites and you’ll be able to see there the same, theme, plugin etc.

    Really need to sort this out as sites supposed to be going live next week.

    rgds
    Dominic

    Plugin Contributor photocrati

    (@photocrati)

    @exu1938 – Comparing the two sites is a good idea, you would know what to look for in each to ensure their settings are truly identical as well as their usage and functionality being employed.

    The “content” itself would most likely not have any affect whatsoever unless you can draw a direct correlation to it …

    … the other thing to look at is the actual sites’ “server” environment, are those identical, too?

    – Cais.

    Thread Starter exu1938

    (@exu1938)

    Their both installed on the same host server, running same set-up environment.

    Would you be able to take a look for me, but please do not change the theme as will completely mess up the install.

    if you email me at [email protected] I can let you have admin signin details?

    Thread Starter exu1938

    (@exu1938)

    can you email me at [email protected]?

    Plugin Contributor photocrati

    (@photocrati)

    @exu1938 – Please send us a Bug Report (https://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    We may need log in (and FTP) credentials for your WordPress installation, please include those with your Bug Report, too.

    Thanks!

    – Cais.

    Thread Starter exu1938

    (@exu1938)

    RESOLVED – many thanks for excellent support, just needed to re-set under gallery options and all worked again, thank you for the solution

    Plugin Contributor photocrati

    (@photocrati)

    @exu1938 – Thanks for the update and the compliment … both are greatly appreciated!

    – Cais.

Viewing 9 replies - 1 through 9 (of 9 total)
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