Can’t send test email

Hi,

Thank you for using CusRev.

Can you please share some screenshots of the issue? You can try to deactivate our plugin and re-activate then check this issue again.

Can’t see a way to include an image.

Basically, an error message appears right under “Send Test” field after I tried sending it “Please re-save settings and try again“

This error is only for this email: Review for Discount

Hi,

You can upload image to a shared hosting like https://imgur.com/ and paste the image URL here.

please see ehere: https://imgur.com/a/dGf08W1

Thanks for sharing a screenshot! It looks like the problem is that the body of your email is completely empty. Please try to add some text in the body and re-save the settings.

its not empty. I zoomed out the screen resolution so I can screenshot entire form for you. The email body is in the centre. The email content is centered so it’s outside of the screenshot view. It worked in the past.

Thanks for providing additional information.

Can you please then share a full screenshot? Also, please try using a different browser – it looks like you have some browser extension activated next to the “Send Test” field.

the browser extenstion was for lastpass.

I also tried on Microsoft Edge where there are no browser extenstions but received the same error.

Link here: https://imgur.com/VLfm4qV

That’s strange. Please finish the setup in the Reviews > Settings > Review for Discount tab and send a test email there to see if it helps. If not, please share a screenshot of that page.

Please see here:

View post on imgur.com

Let me know if you see anything wrong with the setup. Please note I haven’t made changes to this setup for a long time, in the past I had no issues sending a test to myself.

Hi,

That’s strange. I have the same settings on my demo site and I can send a test coupon email as well.

Not sure what happens there. You may try to disable all plugins except CusRev, WooCommerce and switch to a standard theme of WordPress then check the issue again. Or you can try again on a local site/different site.

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.