Can’t Start Scan

  • Resolved jonj1611

    (@jonj1611)


    2 years, 9 months ago

    Just installed WordPress, .htaccess all setup correctly but everytime I click Scan Now I am told “Scan Failed”

    The only thing in the log is :
    [Jul 04 12:26:22] Scan stop request received.

    Any ideas? Troubleshooting didn’t help

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @jonj1611, thanks for getting in touch!

    Have you attempted our troubleshooting documentation at: https://www.wordfence.com/help/scan/troubleshooting/? Often starting scans remotely will help.

    If that doesn’t work, try the following steps for me:

    • Go to the Wordfence > Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • Click to “Save Changes”.
    • CANCEL any current scan and start a NEW scan

    If the scan still fails, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
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