Can’t start WordFence Scan (scan stage failed)

  • Resolved Flint

    (@flintstoned)


    1 year ago

    Dear WF support,

    I’m unable to start a scan. I tried some of the suggested steps but without positieve results. I also contacted our website support (hosted on SiteGround) but they couldn’t find an issue (like blocked IP addresses).

    I also checked the “Connectivity” and all are green and OK except the IPv6 which says: wp_remote_post() test back to this server failed! Response was: cURL error 7

    We have serveral websites running with different set ups and all of these websites are unable to start the scan.

    Error screenshot:
    https://ibb.co/vYts4w9

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @flintstoned,?

    Thanks for reaching out to us. Can you try the following steps, please:

    • Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running) 
    • Go to your Scan > Scan Options and Scheduling page and locate “Performance Options”
    • Set “Maximum execution time for each scan stage” to 20 on the options page
    • Select “Save Changes”
    • Go to the Tools > Diagnostics page
    • In the “Debugging Options” section, select “Enable debugging mode”
    • If “Start scan remotely” is checked, uncheck this option.  
    • Select “Save Changes”
    • Start a new scan

    If the scan still won’t complete, please select the “Show Log” link and copy the last 20 (or so) lines from the Activity Log and paste them here.

    If the scan completes successfully, you can turn off (unselect) “Enable debugging mode” from the previous steps. 

    Thanks,

    Mark

    Thread Starter Flint

    (@flintstoned)

    Hi Mark,

    Thanks for the follow up. Disabling the “Start scan remotely” did the trick.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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