Cant Unhook Jetpack Link from our site

Hi @kevinstahl

I think I found the account that was used for the Jetpack connection and it looks like it was disconnected earlier today- were you able to get this done?

Hi Bruce,

Sadly no, Yesterday when I tinkered around I reactivated a jetpack plugin from an older backup thinking it might have the old settings stored. But if anything settings are likely stored in the old database that we didn’t also reconnect because god knows what would break down if we did that. The blank state jetpack plugin hooked itself automatically and I unhooked it again earlier today. I can unhook the blank state jetpack plugin from yesterday, deinstall it, reload the page and still see that we are tracked by the “super” old Dreamhost jetpack plugin.

We use the ghostery browser extension on firefox to see what cookies/ tracks are loaded. It tells me We are tracked by Jetpack with this link:

https://gcache.ghostery.com/de/gcache/?n=Jetpack&s=https%3A%2F%2Fpixel.wp.com%2Fg.gif%3Fx_stats-initial-visibility%3Dvisible%26v%3Dwpcom-no-pv%26rand%3D0.7981434507390195&v=2&t=image

This also happens only in the backend. The live site is not affected.

I can provide you with the old plugin folder and SQL databases or you let me know which directories I can look into to find what WordPress account was used to set this up. An email would be enough. Otherwise, I deinstalled jetpack from our site and we are completely clean (and should not be tracked at all anymore, but we are by the tracker mentioned above). Please check if https://odysee-official.com is still being tracked by your site statistic servers or whatever this fpixel.wp.com thing is.

Best regards,

Kevin Stahl

• This reply was modified 2 years, 1 month ago by kevinstahl.

@bruceallen any updates on the matter? I am unsure if you were notified by my last message.

Hi @kevinstahl

I haven’t been able to find any old records of the site on our end.

How are you being notified about this tracking? Are you receiving emails about it? What we need to find is either the old Blog ID, or the User ID which will allow us to identify the site and user.

I clicked the link you provided, but it did not provide any useful information about the site. Would you be able to provide any screenshots of what you’re seeing of the tracking?

@bruceallen I just deinstalled the ghostery tracker checker and reinstalled it just to see if it identifies jetpack again or if it was a cache error. Jetpack is definitely still there.
We use the Ghostery extension for firefox (my colleague used the one for chrome but results are the same)

Jetpack only tracks the backend, aka the dashboard and its menus (such as settings, plugin settings etc.). Once I load into a page even if its elementor editing mode jetpack vanishes.

The Frontend is unaffected

Here is a screenshot of the frontend and backend of our site with ghostery enabled.
Frontend:

Backend:

The Links displayed there are:
https://gcache.ghostery.com/de/gcache/?n=Jetpack&s=https%3A%2F%2Fpixel.wp.com%2Fg.gif%3Fx_stats-initial-visibility%3Dvisible%26v%3Dwpcom-no-pv%26rand%3D0.09583978229353363&v=2&t=image
and
https://gcache.ghostery.com/de/gcache/?n=Jetpack&s=https%3A%2F%2Fpixel.wp.com%2Ft.gif%3F_via_ua%3DMozilla%252F5.0%2520(Windows%2520NT%252010.0%253B%2520Win64%253B%2520x64%253B%2520rv%253A105.0)%2520Gecko%252F20100101%2520Firefox%252F105.0%26_via_ip%3D2a02%253A810d%253A9ebf%253Add35%253Ab1ea%253Af74d%253A5600%253A7491%26_lg%3Dde%26_dr%3Dhttps%253A%252F%252Fodysee-official.com%252Fwp-login.php%253Fredirect_to%253Dhttps%25253A%25252F%25252Fwww.odysee-official.com%25252Fwp-admin%25252F%2526reauth%253D1%2526xtfw_notice%253D7ed21dbfdd%26_dl%3Dhttps%253A%252F%252Fodysee-official.com%252Fwp-admin%252F%253Fxtfw_notice%253D56d481948b%26url%3Dhttps%253A%252F%252Fodysee-official.com%26blog_lang%3Den_US%26blog_id%3Dnull%26products_count%3D16%26wc_version%3D6.9.4%26_en%3Dwcadmin_wcadmin_status_widget_view%26_ui%3Dwoo%253A87oxyTL9OavG%252B601mNLzCTGd%26_ut%3Danon%26_ts%3D1664885743165%26_tz%3D-2%26_pf%3DWin32%26_ht%3D864%26_wd%3D1536%26_sx%3D0%26_sy%3D0%26_rt%3D1664885743168%26_%3D_&v=2&t=image

I am unsure about blog or site IDs since we don’t run a blog but a webstore with woocommerce and we don’t have site ids because that is as I understood it, only for live pages and this doesnt show in pages only in the dashboard. I don’t know if the dashboard has a site id at all. If yes Let me know, I will give it to you.

User ID of both developers on this site is 1 and 2 respectively.

I can give you temporary login information for our site so you can check yourself but I wont send these in a forum post. Do you have an email I can write to?

Best regards,

Kevin Stahl

Hi @kevinstahl

Thanks for passing those along.

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

@bruceallen filled out the form, Let me know how it goes!

Best regards,

Kevin Stahl

Hi Kevin,

We received your email! I’m going to close this thread as we’ll be working with you directly through there.