• anaroa3d

    (@anaroa3d)


    Hi! cant update any plugin, if i try it, i get an error message and my website go down. Please need help. Thankyou!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • catacaustic

    (@catacaustic)

    What error message do you see?

    Have you checked your sites log files for any additional information?

    Have you enabled debugging to see error messages on the site?

    gytisp

    (@gytisp)

    Hey are you perhaps using the Astra-Sites (astra starter templates) plugin?

    If you are, try disabling it, then updating the other plugins, it recently had a security update that caused all plugin/theme update options to fail.

    Thread Starter anaroa3d

    (@anaroa3d)

    Hi Gytisp! what happend with the design of my website if i disable Astra site? i don’t want to break anything ??

    Thread Starter anaroa3d

    (@anaroa3d)

    This is the log error

    And this are the message when i try to update a plugin

    And then my website go down for about a minute…

    gytisp

    (@gytisp)

    Hey again!

    If you want to continue using the plugin, then you can simply manually update it by downloading it from https://www.ads-software.com/plugins/astra-sites/

    I always recommend making a backup of your website before making any changes though, but your website design should not be affected by the update.

    https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

    You can use your hosting providers File manager instead of FTP to make the process easier.

    Thread Starter anaroa3d

    (@anaroa3d)

    i dont know what i did, and now i dont see my website ??

    Thread Starter anaroa3d

    (@anaroa3d)

    my website is back again, uffffff this is too bad, wordpress have to fix this problem, i dont create this… need help!

    casabat

    (@casabat)

    I faced the same problem in my wordpress site, but I don’t know how to enable debugging mode, how can I enable it easily ? and how do I know the plugin which causes errors ?

    Thread Starter anaroa3d

    (@anaroa3d)

    I contact my hosting and they help me fixing the problem, may be it help you

    • This reply was modified 2 years ago by anaroa3d.
    • This reply was modified 2 years ago by anaroa3d.
    casabat

    (@casabat)

    how can I use wp-debugging mode ??

    they messaged me that the issue is not related to my web hosting, and I should ?Enable WordPress Debug Mode to view error details.

Viewing 10 replies - 1 through 10 (of 10 total)
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