Can’t update conditional logic in the “My Account” page

@fourkosi

Hello mate, in order to better understand the issue you are experiencing, could you please send us a screencast?

You can use the tool https://www.loom.com to easily copy/paste screencast here.

Best regards, QuadLayers Support Team.

This is the my account page. To edit address. https://drive.google.com/open?id=11eCwa8mFjtfIChmyZFZFjouBucy690pP&usp=drive_fs

• Type(Radio) selected on ‘Person’ to display name, surname, Tax ID
• When user update and save the address.
• It shows error this screenshot https://drive.google.com/file/d/11aIs6XIyKzrP7Jbvz2WvBspXS9lWiWyT/view?usp=sharing saying that “Company name is required”
• But Company name is in the conditional field in Type(Radio) ‘Company’ like this screenshot https://drive.google.com/file/d/11dkjiCwRwTm07Z70ulk–BrpIZnfLcOv/view?usp=sharing
• Even though user update content in Company name field and switch back to radio ‘Person’. It still show error “Company name is required”

@fourkosi

Hello mate, in order to investigate the issue you are experiencing, could you please send us a screenshot of your “WooCommerce” website → “Status” → “WooCommerce pages”?

You can use the tool https://www.snipboard.io to easily copy/paste screenshots here.

Best regards, QuadLayers Support Team.

@jmatiasmastro Here you are https://drive.google.com/file/d/16B9rSeCn2LIE1BAhDbQbNT9Dvb-IqkAZ/view?usp=drive_link

@fourkosi

Hello mate, could you kindly provide us with some details regarding the environment in which our plugin is operating?

Specifically, we would appreciate information regarding the versions of WordPress and WooCommerce you are using, as well as whether you are utilizing the free or pro version of our plugin. Additionally, if you have a specific theme installed, kindly let us know.

Thank you for your cooperation.

Best regards, QuadLayers Support Team.

hello

here’s detail

` WordPress Environment

WordPress address (URL): xxxx
Site address (URL): xxxxx
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: th
External object cache: ? Server Environment

Server Info: Apache/2.4.58 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 400
PHP Max Input Vars: 3000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.33-MariaDB-1:10.4.33+maria~deb10-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wp_
Total Database Size: 865.75MB
Database Data Size: 580.29MB
Database Index Size: 285.46MB
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wp_term_taxonomy: Data: 0.20MB + Index: 0.20MB + Engine InnoDB
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wp_yoast_seo_meta: Data: 4.52MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 2869
blocks: 3
custom_css: 1
featured_item: 8
fgf_master_log: 4190
fgf_rules: 32
nav_menu_item: 34
oembed_cache: 78
page: 23
post: 48
product: 1256
product_variation: 30
revision: 470
seed_confirm_log: 13457
shop_coupon: 75
shop_order: 22308
shortcoder: 4
ux_template: 1
wp_block: 1
wpcf7_contact_form: 6 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (36)

Admin Menu Editor: by Janis Elsts – 1.12.1
Better Font Awesome: by Mickey Kay – 2.0.4
Breeze: by Cloudways – 2.1.6
Classic Editor: by WordPress Contributors – 1.6.3
Contact Form 7: by Takayuki Miyoshi – 5.9.2
Designil PDPA: by Designil – 2.2.9
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.4.5
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20
ELEX Dynamic?Pricing and Discounts for WooCommerce: by ELEXtensions – 4.1.3
EWWW Image Optimizer: by Exactly WWW – 7.4.0
Free Gifts for WooCommerce: by Flintop – 11.0.0
reCaptcha by BestWebSoft: by BestWebSoft – 1.74
Google Listings and Ads: by WooCommerce – 2.6.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.12
Loco Translate: by Tim Whitlock – 2.6.6
PixelYourSite: by PixelYourSite – 9.5.2
Post SMTP: by Post SMTP – 2.8.11
Redirection: by John Godley – 5.4.2
Object Cache Pro: by Rhubarb Group – 1.18.1
Seed Confirm Pro: by Seed Webs – 1.8.3
Seed Fonts: by Seed Webs – 2.4.2
Seed Social: by Seed Webs – 2.0.5
Shortcoder: by Aakash Chakravarthy – 6.3.2
User Role Editor: by Vladimir Garagulya – 4.64.2
WC Kasikorn KPGW Gateway: by Boostpress inc. – 3.4
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.7.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.5
Manually Approved Reviews for WooCommerce: by Tim Eckel – 1.3.0
WooCommerce Checkout Manager: by QuadLayers – 7.4.6
WooCommerce: by Automattic – 8.6.1
WooSidebars: by WooCommerce – 1.4.6
Wordfence Security: by Wordfence – 7.11.4
Yoast SEO: by Team Yoast – 22.2
WP Extended Search: by 5um17 – 2.1.2
Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.5
YITH WooCommerce Wishlist: by YITH – 3.31.0 Inactive Plugins (0) Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)

Object Cache Pro (MU): by Rhubarb Group – 1.20.2 Settings

API Enabled: –
Force SSL: –
Currency: THB (???)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #62 - /shop/
Cart: #61 - /cart/
Checkout: #60 - /checkout/
My account: #59 - /my-account/
Terms and conditions: #682 - /terms-and-conditions/ Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.5
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/customer-note.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome-child/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome-child/woocommerce/myaccount/view-order.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
core-profiler
homescreen
marketing
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked

Disabled Features: coupons
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
minified-js
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
settings
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-16 17:36:26 +07:00
Options: ?
Notes: 84
Onboarding: completed Action Scheduler

Complete: 2,343
Oldest: 2024-02-14 17:59:49 +0000
Newest: 2024-03-16 07:04:04 +0000

Failed: 152
Oldest: 2023-06-09 13:14:21 +0000
Newest: 2024-01-14 07:30:46 +0000

Pending: 4
Oldest: 2024-03-16 18:30:18 +0000
Newest: 2024-03-17 03:00:00 +0000 Status report information

Generated at: 2024-03-16 23:37:36 +07:00
`

@fourkosi

Hello mate, could you please attempt to reset the custom fields in the tab where you’ve configured them?

You can do this by navigating to “WooCommerce” → “Checkout” → “Billing/Shipping/Additional” → “RESET”.

Afterward, you’ll need to manually add them again. Hopefully, this might help resolve the issue.

If that doesn’t work, please feel free to reach out to us again.

Best regards, QuadLayers Support Team.

@fourkosi

Hi mate,

We wanted to inform you that we have successfully reproduced the issue you reported on localhost and have forwarded it to the development team for prompt resolution.

Thank you for your report, and please stay tuned for updates on the admin dashboard.

Best regards, QuadLayers Support Team.

Hi @jmatiasmastro

Thank you for your updates

@fourkosi Hello mate, we are pleased to inform you that today we will be releasing the new version which contains the fix for the issue you are experiencing.

Stay stuned for updates.

Best regards, QuadLayers Support Team.