can’t update Hello Elementor

  • abovet

    (@abovet)


    5 months ago

    Hi all,
    We did a migration of the site on another server and changed the FTP access (Debian 12, vsftpd). When we try to update Hello Elementor, it asks for the ftp login (with the old server hostname). When we enter the correct credentials with the good hostname, we have a credential error if we chose FTP. If we chose FTP/SSL, no log error but it says “Impossible to create the folder wp-content/upgrade/hello-elementor.3.1.0”
    And anytime we try to update it asks for the FTP credentials.

    Thanks if anybody has some help on the matter

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