Can’t update host and password

  • Resolved spitfirespf59

    (@spitfirespf59)


    2 years, 5 months ago

    Just moved my email to a new server, have tried several times to add the new credentials, they look like they have been saved, but get error message below and when trying to send a message from the website, the email doesn’t send and says there is an error. is there some way to force this change:
    WP SMTP connection error
    Seems like there are some problems with the enterd information. Please re-check & re-enter it and hit the “Save changes” button.

    We recently made some changes regarding how we save the username and password in the database, namely we are encrypting them, so that might be the reason for the connection error. Re-entering and saving them should solve the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @spitfirespf59,

    Thanks for reaching out to us!

    Can you please let us know if you also changed the server data (SMTP Host, SMTP Secure, SMTP Port, SMTP Authentication) when you updated the passwords in WP SMTP with the data received from the new server?

    Warmly,
    Beatrice.

    Hello

    this has just happened to me today when i installed the plugin

    I changed the server data (SMTP Host, SMTP Secure, SMTP Port, SMTP Authentication) as well as email and password but still get the error

    when i toggle off the authentication it saves but won’t send the test email as it needs to be authorised

    your guidance would be great

    thanks

    Thread Starter spitfirespf59

    (@spitfirespf59)

    Hi
    I believe in the end I cleared cache on site and browser and that cleared the password allowing me to add the new one. May have taken a couple of goes.
    Hope that helps

    Thanks! will give that a go

    all the best

Viewing 4 replies - 1 through 4 (of 4 total)
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