Can't update my Plugins

  • Resolved Riversatile

    (@riversatile)


    11 years, 5 months ago

    Hi,

    Since 1 month, I can’t update my plugins in automatic mode. I’m mandatory to update them manually. During the update process, no message. It takes a long times to respond, and at the end, the message “Downloading the update…” appears twice, as you can in the screen capture here: https://postimg.org/image/t9lj2r90z
    No error message ! And nothing is updated !

    At the beginning, I though that was one plugin, but in fact, all plugins do that in my WordPress.

    • I tried to deactivate all my plugins to update just 1 plugin, it was the same behavior.
    • I also tried to change my theme… it was the same.
    • I also tried without my .htaccess files… it was the same.
    • I tried to switch file/folder permission from 0755 to 0777 to the entire \plugins\ directory, sub-folders and files… it was the same behavior.
    • Finally, I overwritten all the WordPress files (still the same version 3.6.1)… it was the same.

    Still have the 2 messages “Downloading the update…” on my screen.
    Have you got an idea ?

Viewing 15 replies - 1 through 15 (of 20 total)

  • This is probably a server issue – sometimes caused by a failure to compile PHP with cUrl. Contact your hosts about it.

    Thread Starter Riversatile

    (@riversatile)

    I know recently my PHPmyadmin dashboard has changed. Perhaps something changed with PHP ?

    Thread Starter Riversatile

    (@riversatile)

    Esmi,

    Another thing… it’s strange, because on my other WordPress site, I can do plugin update without any problem.
    My primary wordpress site is https://www.riversatile.fr (where plugin update fails)
    My secondary wordpress site is https://music.riversatile.fr (where plugin update success)

    You still think it’s a server issue ?

    Thread Starter Riversatile

    (@riversatile)

    I also check in my host dashboard, the PHP Configuration is the same on the both wordpress sites. And I can’t manage cUrl settings.

    Try asking your hosts about this.

    Thread Starter Riversatile

    (@riversatile)

    This evening, before contact my hosts, I tried to downgrade knowingly a plugin (BJ Lazy Load) to test to update it. The update process was successful !
    I did the same for the plugin Yet Another Related Posts Plugin, but the update process didn’t work ! So I didn’t understand what was wrong !!!

    There was one thing I didn’t test…
    My …wp-content\upgrade\ folder was with permission 0755, I deleted the “upgrade” folder, I created a new one with permissions 0777.
    Then, the plugin Yet Another Related Posts has been updated successfuly !

    What do you think about that Esmi ?
    Is the issue still on my hosts side ?

    I deleted the “upgrade” folder, I created a new one with permissions 0777.

    I don’t think that was a good idea. The correct folder ownerships are often important. What have your hosts said about this? Have you checked your site’s error logs?

    Thread Starter Riversatile

    (@riversatile)

    Sure, I’m aware that permissions should be at 0755. I restored them.
    I checked my HTTP log file for yesterday, I see the GET requests for the update update.php?action=upgrade… but nothing that would show a success of the operation. I don’t have any tool to debug the update process. I tried with WordPress debugging feature, but it didn’t work.

    Here is what I have in the log file for yesterday :
    www.xxxxxxxxxxx.fr www.xxx.yyy.zzz - - [15/Oct/2013:21:32:00 +0200] "GET /wp-admin/update.php?action=upgrade-plugin&plugin=broken-link-checker%2Fbroken-link-checker.php&_wpnonce=xxxxxxxxxx HTTP/1.1" 200 7154 "https://www.xxxxxxxxxxx.fr/wp-admin/plugins.php" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.69 Safari/537.36"
    and
    www.xxxxxxxxxxx.fr www.xxx.yyy.zzz - - [15/Oct/2013:21:54:03 +0200] "GET /wp-admin/update.php?action=upgrade-plugin&plugin=yet-another-related-posts-plugin%2Fyarpp.php&_wpnonce=xxxxxxxxxx HTTP/1.1" 200 7163 "https://www.xxxxxxxxxxx.fr/wp-admin/plugins.php" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.69 Safari/537.36"

    I have not yet contacted my hosts.
    My hosts is “Nuxit”, in France. I found an article that advises to put the 2 following lines at the very top of the .htaccess file.

    AddHandler x-httpd-php5 .php
AddType application/x-httpd-php5 .php

    But this didn’t solved the issue. This is an update issue that occurs randomly.
    Aside from my main problem, can I leave these 2 lines ?

    Do you still suggest me to contact my hosts ? How can I broach the subject simply with them ?

    The logs that you have posted are extracts from access logs – not error logs.

    Thread Starter Riversatile

    (@riversatile)

    Ho… so I don’t have access to error logs.
    How can I have/activate error logs ?
    Wordpress can’t provide error logs ? My hosts can ?

    Your hosts will have error logs. Try asking them how you can access them.

    Thread Starter Riversatile

    (@riversatile)

    OK.
    And for these 2 lines at the very top of the .htaccess file ?
    What’s your thought ?

    AddHandler x-httpd-php5 .php
AddType application/x-httpd-php5 .php

    I am having a problem with my upgrade, I can’t do it automatically!! I have to do it manually and I can’t figure out how to do it!!

    I have no access to my posts or pages, I can’t edit or add .. basically I can’t do anything.

    Thread Starter Riversatile

    (@riversatile)

    Hi Abazei,

    I think the root cause of your issue is not the same than mine that I wrote by the past in this post.

    Try to deactivate your plugins, then try to add/edit posts.

    Cheers

    How do I deactivate my plugins ??

Viewing 15 replies - 1 through 15 (of 20 total)
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