Can’t update plugin

Hi @marketingqhp,

That error does not seem to be related to WPCode specifically but instead it seems to be an error with the permissions on your server. It’s likely that the upgrade-temp-backup folder can’t be created or the permissions for the folder don’t allow writing in it.

This is a change from WordPress 6.3 as explained in this article https://make.www.ads-software.com/core/2023/07/11/new-in-6-3-rollback-for-failed-manual-plugin-and-theme-updates/

You can find solutions posted by others in this thread: https://www.ads-software.com/support/topic/update-failed-could-not-create-the-upgrade-temp-backup-directory/

i am having the same problem. update failed. could not move the old version to the upgrade-temp-backup directory. After that the plugin, Name of plugin, has been deactivated due to an error: Plugin does not exist.

Now the plugin is on the server in wp-content/plugins directory but not in my admin plugin list.

I notice that the plugin was left in this directory from a previous successful update. Could this be the reason for the error.? Why are successfully updated prior plugins now being left in this directory? However they are removed on a subsequent failed update of the same plugin.

plugin was leftover in upgrade-temp-backup after a successful update of same plugin. next time I update same plugin, update fails, plugin gone from upgrade-temp-backup directory, AND my admin list of plugins but still sits in wp-content/plugins, deactivated, gone from website.

upgrade-temp-backup and sub directory owned by daemon and 775 permissions.

How can I prevent this from happening when I update?
How can I recover the plugin that is sitting in the correct directory but now not “seen” by wordpress? The documents you referenced are beyond my experience. Is there a simple way to get back to where I was? thanks.

Hi @hmabpera,

That issue is not specific to WPCode and it’s related to the way WordPress handles updates in the most recent versions and an incompatibility or a temporary error specific to your setup.

You should be able to simply delete the WPCode plugin from the plugins folder and install it again from wp-admin > Plugins > Add new and get the latest version of the plugin.