Can’t update to 5.14.0.4

  • Resolved brianmcculloh

    (@brianmcculloh)


    3 years ago

    When trying to update from version 5.10.0 to 5.14.04 in the WordPress plugin dashboard page, I receive the following error:

    Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mohammad Javed

    (@digitljaved)

    Hi @brianmcculloh

    Are the server permissions on the files/folders set correctly?

    I would check with the hosting company.

    Thank you,
    Javed

    Thread Starter brianmcculloh

    (@brianmcculloh)

    Thanks for your response. I just updated 14 other plugins and had no issues with any permissions on any of those. This is the only plugin repeatedly giving this error every time I try to update it. Is there another way to go about updating it?

    Plugin Support Jaime

    (@jaimemarchwinski)

    Hi @brianmcculloh

    Sorry to hear about this issue! You can try updating the plugin manually, via our Manual Updates process:
    https://theeventscalendar.com/knowledgebase/k/manual-updates/

    I hope that helps!

    Thanks,
    Jaime

    Thread Starter brianmcculloh

    (@brianmcculloh)

    Thanks, I’ll give it a shot.

    highprrrr

    (@highprrrr)

    Perhaps it’s too big of a jump from 10 to 14. You could delete the plugin, and just install the new version fresh.

    You shouldn’t lose any data, as that’s stored in the database, but always a good idea to back things up before doing updates and what-not.

    Thread Starter brianmcculloh

    (@brianmcculloh)

    Thanks James. I manually updated it via FTP and all is well.

Viewing 6 replies - 1 through 6 (of 6 total)
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