Can’t update username / Blocking access

  • Hi,

    I am trying to update my username for Soundcloud, but I can’t seem to get any Live preview or anything.

    I get the error message: “This artist’s label might be blocking access to the artist’s tracks from outside Soundcloud.com and only allow embedding from Soundcloud.com.

    If you are the artist, please do get in touch on the forum to help me fix this issue”

    Can you help?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author TM

    (@realtm)

    Hi @cedwoo,

    The link you shared is your admin panel and is behind a login so I cannot have a look.

    Would you be able to post your Soundcloud username so I can do a quick test?

    Cheers

    Thread Starter cedwoo

    (@cedwoo)

    Hi,

    Thanks for your reply.

    My usermane on soundcloud is cedricwoo

    Cheers

    Cedric

    Plugin Author TM

    (@realtm)

    Hi,

    I’ve just tried your username in my test environment and your latest track is showing in the plugin admin Preview. Also, all your tracks are showing in the pop-up window when inserting tracks in a post.

    Have you managed to fix this issue? Did you switch your tracks to public maybe?

    Cheers

    Thread Starter cedwoo

    (@cedwoo)

    Hi,

    The problem is that I am trying to change the username on the plugin which is currently https://soundcloud.com/cedric-woo (now deleted) to https://soundcloud.com/cedricwoo but I can’t seem to be able to do this.

    Can you help?

    Plugin Author TM

    (@realtm)

    Hi @cedwoo,

    This might sound like a silly question but are you entering the full URL as a username?
    You should only enter your username cedricwoo

    The plugin doesn’t know your account per say so if you changed your username in Soundcloud it shouldn’t be an issue in the plugin.

    Let me know if that helps.

    Cheers

    Thread Starter cedwoo

    (@cedwoo)

    It’s still the same I’m afraid, even if I enter just my username cedricwoo.

    It looks like there is a bug…

    How can I uninstall then reinstall the plugin?

    Plugin Author TM

    (@realtm)

    Hi @cedwoo,

    That’s so weird, I wish I could recreate your problem.

    You can uninstall and reinstall the plugin from the plugin section in your dashboard. First click deactivate. Once done, there will an option to delete. Reinstall using the add new plugin option in your dashboard and search soundcloud is gold

    Let me know if that worked.

    Cheers

    Thread Starter cedwoo

    (@cedwoo)

    Hi again,

    Even once I’ve uninstalled the plugin, there is still the Soundcloud icon (linking to the wrong soundcloud account) on the right hand side on top of the page (https://www.cedriclassonde.com/blog/). Not sure how to remove/update this?

    Plugin Author TM

    (@realtm)

    Hi @cedwoo,

    I’m sorry to hear you are still having issues, without seeing your dashboard or trying things directly on your website I don’t think I will be able to help you.

    One last possibility, do you have the Jetpack plugin installed? My plugin and theirs uses the same shortcode but even then it shouldn’t be able to display the player on your website.

    Cheers

Viewing 9 replies - 1 through 9 (of 9 total)
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