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Theo Gkitsos
(@theogk)

1 year, 5 months ago

The functionality seems great but it is creating a huge problem in the product edit screen. I can’t save the product if a 3D model is loaded. I can’t even change the price.

It throws an error message: “You have reached the maximum number of 3D model uploads. Please upgrade to the pro version to upload more models.”

I am not trying to load more models, I’m trying to update other info on the product page.

Please have a look and fix this. Thank you

https://prnt.sc/3FpicOe6mRAD

https://prnt.sc/XICv8cQ2hQ4B

Viewing 3 replies - 1 through 3 (of 3 total)

Moderator

Yui

(@fierevere)

永子

1 year, 5 months ago

@rashid301

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

Ask the user to install the Health Check plugin and get the data that way.
Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
Ask the user to create and post a link to their phpinfo(); output.
Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Moderator

Jan Dembowski

(@jdembowski)

Forum Moderator and Brute Squad

1 year, 5 months ago

@rashid301 Did you read the reply from the moderator? Read it now. I have archived your new reply.

If you repeat that again you will lose access to this site and the plugins team will be informed.

Thread Starter

Theo Gkitsos

(@theogk)

1 year, 5 months ago

Yes, I don’t feel comfortable providing my site credentials, but here is my site info.

Also, I enabled WP_DEBUG and no errors appear. Maybe it has something to do with the theme installed?

wp-core

version: 6.1.3
site_language: en_US
user_language: en_US
timezone: Europe/Athens
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 28
dotorg_communication: true

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: The Challenger II (woodmart-child)
version: 1.0.0
parent_theme: Woodmart (woodmart)

wp-parent-theme

name: Woodmart (woodmart)
version: 7.2.4
author: XTemos
author_website: https://themeforest.net/user/xtemos
auto_update: Disabled

wp-mu-plugins (1)

aios-firewall-loader.php: author: (undefined), version: (undefined)

wp-plugins-active (51)

Advanced Dynamic Pricing for WooCommerce (Pro): version: 4.4.1, author: AlgolPlus, Auto-updates disabled
All In One WP Security: version: 5.1.9, author: All In One WP Security & Firewall Team, Auto-updates disabled
Alpha Bank Payment Gateway by digital challenge_: version: 1.1.9, author: digital challenge_, Auto-updates disabled
AR Model Viewer: version: 2.1.0, author: BitBute, Auto-updates disabled
AutoConvert Greeklish Permalinks: version: 4.1.1, author: Dimitris Mavroudis, Auto-updates disabled
Bridge 4 ERP: version: 0.1, author: digital challenge_, Auto-updates disabled
Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.4.0, author: Code Snippets Pro, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.4.6, author: Really Simple Plugins, Auto-updates disabled
Custom Admin Tools by digital challenge_: version: 4.0.0, author: theogk, digital challenge_, Auto-updates disabled
Custom Availability by digital challenge_: version: 1.1.0, author: theogk, digital challenge_, Auto-updates disabled
Dimensions Filter by digital challenge_: version: 1.0.0, author: digital challenge_, Auto-updates disabled
Elementor: version: 3.13.4, author: Elementor.com, Auto-updates disabled
Export Media Library: version: 4.0.2, author: Mass Edge Inc., Auto-updates disabled
JSM Show Post Metadata: version: 3.0.14, author: JS Morisset, Auto-updates disabled
JSM Show User Metadata: version: 3.0.14, author: JS Morisset, Auto-updates disabled
Kadence WooCommerce Email Designer: version: 1.5.11, author: Kadence WP, Auto-updates disabled
MailChimp for WordPress Multilingual: version: 0.0.3, author: OnTheGoSystems, Auto-updates disabled
MC4WP: Mailchimp for WordPress: version: 4.9.5, author: ibericode, Auto-updates disabled
Moosend Website Tracking: version: 1.0.190, author: Moosend, Auto-updates disabled
One Click Accessibility: version: 2.1.0, author: One Click Accessibility, Auto-updates disabled
PixelYourSite Pinterest: version: 4.2.2, author: PixelYourSite, Auto-updates disabled
PixelYourSite PRO: version: 9.7.0.1, author: PixelYourSite, Auto-updates disabled
Qi Addons For Elementor: version: 1.6.2, author: Qode Interactive, Auto-updates disabled
Recover Abandoned Cart: version: 23.8, author: FantasticPlugins, Auto-updates disabled
Rewrite Rules Inspector: version: 1.3.1, author: Automattic, Daniel Bachhuber, Auto-updates disabled
Safe SVG: version: 2.1.1, author: 10up, Auto-updates disabled
Slider Revolution: version: 6.5.31, author: ThemePunch, Auto-updates disabled
WooCommerce: version: 7.7.2, author: Automattic, Auto-updates disabled
WooCommerce Advanced Bulk Edit: version: 5.1, author: George Iron & Yas G., Auto-updates disabled
WooCommerce Cash On Pickup: version: 1.6.1, author: Marian Kadanka, Auto-updates disabled
WooCommerce Invoice Checkout Fields by digital challenge_: version: 2.2.1, author: digital challenge_, Auto-updates disabled
WooCommerce Multilingual & Multicurrency: version: 5.1.3, author: OnTheGoSystems, Auto-updates disabled
WooCommerce PayPal Payments: version: 2.0.5, author: WooCommerce (latest version: 2.1.0), Auto-updates disabled
WooCommerce Skroutz & BestPrice XML Feed by digital challenge_: version: 1.3.3, author: digital challenge_, Auto-updates disabled
WooCommerce Weight Based Shipping: version: 5.5.3, author: weightbasedshipping.com, Auto-updates disabled
Woodmart Core: author: (undefined), version: 1.0.39, Auto-updates disabled
WP All Export - WooCommerce Export Add-On Pro: version: 1.0.6, author: Soflyy, Auto-updates disabled
WP All Export Pro: version: 1.8.3, author: Soflyy, Auto-updates disabled
WPForms Lite: version: 1.8.2.1, author: WPForms, Auto-updates disabled
WPForms Multilingual: version: 0.3.3, author: OnTheGoSystems, Auto-updates disabled
WP Go Maps (formerly WP Google Maps): version: 9.0.19, author: WP Go Maps, Auto-updates disabled
WP Google Maps - Pro Add-on: version: 8.1.20, author: WP Google Maps, Auto-updates disabled
WP Mail SMTP: version: 3.8.0, author: WP Mail SMTP, Auto-updates disabled
WPML Media: version: 2.7.2, author: OnTheGoSystems, Auto-updates disabled
WPML Multilingual CMS: version: 4.6.3, author: OnTheGoSystems, Auto-updates disabled
WPML SEO: version: 2.1.0, author: OnTheGoSystems, Auto-updates disabled
WPML String Translation: version: 3.2.5, author: OnTheGoSystems, Auto-updates disabled
WPS Hide Login: version: 1.9.8, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 20.8, author: Team Yoast (latest version: 20.9), Auto-updates disabled

wp-plugins-inactive (6)

Envato Market: version: 2.0.7, author: Envato, Auto-updates disabled
Error Log Monitor: version: 1.7.6, author: Janis Elsts, Auto-updates disabled
Finloup Woocommerce Plugin: version: 2.0.1, author: finloup, Auto-updates disabled
WooCommerce Smart COD: version: 1.6.2, author: woosmartcod.com, Auto-updates disabled
WP Rocket: version: 3.12.0.5, author: WP Media, Auto-updates disabled
WP Rocket | Cache Search Results: author: WP Rocket Support Team, version: (undefined), Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: not available

wp-server

server_architecture: FreeBSD 13.2-RELEASE amd64
httpd_software: nginx/1.24.0
php_version: 8.1.20 64bit
php_sapi: fpm-fcgi
max_input_variables: 3000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 8.1.2 OpenSSL/1.1.1u
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 8.0.32
client_version: mysqlnd 8.1.20
max_allowed_packet: 268435456
max_connections: 101

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

wp_mail_smtp

version: 3.8.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jul 20, 2022 @ 12:02pm

wpforms

version: 1.8.2.1
lite: Jul 19, 2022 @ 4:58pm
upload_dir: Writable
total_forms: 1
total_submissions: undefined
wp-core

version: 6.1.3
site_language: en_US
user_language: en_US
timezone: Europe/Athens
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 28
dotorg_communication: true

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: The Challenger II (woodmart-child)
version: 1.0.0
parent_theme: Woodmart (woodmart)

wp-parent-theme

name: Woodmart (woodmart)
version: 7.2.4
author: XTemos
author_website: https://themeforest.net/user/xtemos
auto_update: Disabled

wp-mu-plugins (1)

aios-firewall-loader.php: author: (undefined), version: (undefined)

wp-plugins-active (51)

Advanced Dynamic Pricing for WooCommerce (Pro): version: 4.4.1, author: AlgolPlus, Auto-updates disabled
All In One WP Security: version: 5.1.9, author: All In One WP Security & Firewall Team, Auto-updates disabled
Alpha Bank Payment Gateway by digital challenge_: version: 1.1.9, author: digital challenge_, Auto-updates disabled
AR Model Viewer: version: 2.1.0, author: BitBute, Auto-updates disabled
AutoConvert Greeklish Permalinks: version: 4.1.1, author: Dimitris Mavroudis, Auto-updates disabled
Bridge 4 ERP: version: 0.1, author: digital challenge_, Auto-updates disabled
Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.4.0, author: Code Snippets Pro, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.4.6, author: Really Simple Plugins, Auto-updates disabled
Custom Admin Tools by digital challenge_: version: 4.0.0, author: theogk, digital challenge_, Auto-updates disabled
Custom Availability by digital challenge_: version: 1.1.0, author: theogk, digital challenge_, Auto-updates disabled
Dimensions Filter by digital challenge_: version: 1.0.0, author: digital challenge_, Auto-updates disabled
Elementor: version: 3.13.4, author: Elementor.com, Auto-updates disabled
Export Media Library: version: 4.0.2, author: Mass Edge Inc., Auto-updates disabled
JSM Show Post Metadata: version: 3.0.14, author: JS Morisset, Auto-updates disabled
JSM Show User Metadata: version: 3.0.14, author: JS Morisset, Auto-updates disabled
Kadence WooCommerce Email Designer: version: 1.5.11, author: Kadence WP, Auto-updates disabled
MailChimp for WordPress Multilingual: version: 0.0.3, author: OnTheGoSystems, Auto-updates disabled
MC4WP: Mailchimp for WordPress: version: 4.9.5, author: ibericode, Auto-updates disabled
Moosend Website Tracking: version: 1.0.190, author: Moosend, Auto-updates disabled
One Click Accessibility: version: 2.1.0, author: One Click Accessibility, Auto-updates disabled
PixelYourSite Pinterest: version: 4.2.2, author: PixelYourSite, Auto-updates disabled
PixelYourSite PRO: version: 9.7.0.1, author: PixelYourSite, Auto-updates disabled
Qi Addons For Elementor: version: 1.6.2, author: Qode Interactive, Auto-updates disabled
Recover Abandoned Cart: version: 23.8, author: FantasticPlugins, Auto-updates disabled
Rewrite Rules Inspector: version: 1.3.1, author: Automattic, Daniel Bachhuber, Auto-updates disabled
Safe SVG: version: 2.1.1, author: 10up, Auto-updates disabled
Slider Revolution: version: 6.5.31, author: ThemePunch, Auto-updates disabled
WooCommerce: version: 7.7.2, author: Automattic, Auto-updates disabled
WooCommerce Advanced Bulk Edit: version: 5.1, author: George Iron & Yas G., Auto-updates disabled
WooCommerce Cash On Pickup: version: 1.6.1, author: Marian Kadanka, Auto-updates disabled
WooCommerce Invoice Checkout Fields by digital challenge_: version: 2.2.1, author: digital challenge_, Auto-updates disabled
WooCommerce Multilingual & Multicurrency: version: 5.1.3, author: OnTheGoSystems, Auto-updates disabled
WooCommerce PayPal Payments: version: 2.0.5, author: WooCommerce (latest version: 2.1.0), Auto-updates disabled
WooCommerce Skroutz & BestPrice XML Feed by digital challenge_: version: 1.3.3, author: digital challenge_, Auto-updates disabled
WooCommerce Weight Based Shipping: version: 5.5.3, author: weightbasedshipping.com, Auto-updates disabled
Woodmart Core: author: (undefined), version: 1.0.39, Auto-updates disabled
WP All Export - WooCommerce Export Add-On Pro: version: 1.0.6, author: Soflyy, Auto-updates disabled
WP All Export Pro: version: 1.8.3, author: Soflyy, Auto-updates disabled
WPForms Lite: version: 1.8.2.1, author: WPForms, Auto-updates disabled
WPForms Multilingual: version: 0.3.3, author: OnTheGoSystems, Auto-updates disabled
WP Go Maps (formerly WP Google Maps): version: 9.0.19, author: WP Go Maps, Auto-updates disabled
WP Google Maps - Pro Add-on: version: 8.1.20, author: WP Google Maps, Auto-updates disabled
WP Mail SMTP: version: 3.8.0, author: WP Mail SMTP, Auto-updates disabled
WPML Media: version: 2.7.2, author: OnTheGoSystems, Auto-updates disabled
WPML Multilingual CMS: version: 4.6.3, author: OnTheGoSystems, Auto-updates disabled
WPML SEO: version: 2.1.0, author: OnTheGoSystems, Auto-updates disabled
WPML String Translation: version: 3.2.5, author: OnTheGoSystems, Auto-updates disabled
WPS Hide Login: version: 1.9.8, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 20.8, author: Team Yoast (latest version: 20.9), Auto-updates disabled

wp-plugins-inactive (6)

Envato Market: version: 2.0.7, author: Envato, Auto-updates disabled
Error Log Monitor: version: 1.7.6, author: Janis Elsts, Auto-updates disabled
Finloup Woocommerce Plugin: version: 2.0.1, author: finloup, Auto-updates disabled
WooCommerce Smart COD: version: 1.6.2, author: woosmartcod.com, Auto-updates disabled
WP Rocket: version: 3.12.0.5, author: WP Media, Auto-updates disabled
WP Rocket | Cache Search Results: author: WP Rocket Support Team, version: (undefined), Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: not available

wp-server

server_architecture: FreeBSD 13.2-RELEASE amd64
httpd_software: nginx/1.24.0
php_version: 8.1.20 64bit
php_sapi: fpm-fcgi
max_input_variables: 3000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 8.1.2 OpenSSL/1.1.1u
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 8.0.32
client_version: mysqlnd 8.1.20
max_allowed_packet: 268435456
max_connections: 101

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

wp_mail_smtp

version: 3.8.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jul 20, 2022 @ 12:02pm

wpforms

version: 1.8.2.1
lite: Jul 19, 2022 @ 4:58pm
upload_dir: Writable
total_forms: 1
total_submissions: undefined

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can’t update any WooCommerce product info when a model is loaded’ is closed to new replies.