Cant Upload a GIF file to my site.

  • Resolved froglevelmc

    (@froglevelmc)


    3 years, 3 months ago

    I am trying to upload a GIF to my site. Well it’s not actually a GIF. It’s a static image in the GIF format. I need to host the image on my site for a Router to pull from to add an company logo to our VPN user portal. The router only allows GIF formatted images (Dumb but I am stuck with it. However, when I upload the GIF using the media upload, the image gets converted to PNG. Is there a way to bypass this. Do I need to SSH into the server and copy it in manually?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @froglevelmc,

    I suspect that Wordfence isn’t involved in this process. Were there actually a problem with uploading the file due to a false-positive or other Wordfence option, I would expect a blocking page to be shown for your IP. The filetype may be PNG but renamed as GIF locally due to your router restriction, or there’s a conversion taking place on your WordPress installation due to a plugin or setting. Naturally, you could copy the file in via FTP/SSH yourself if you have access to the filesystem for your website.

    I recommend picking the category closest to this issue in the www.ads-software.com forums (https://www.ads-software.com/support/forums/) or if you suspect another plugin is involved they should have a forum available here like ours to see if you can get to the bottom of what’s happening.

    Thanks,

    Peter.

    Thread Starter froglevelmc

    (@froglevelmc)

    Peter,

    No, there was no problem uploading the file. It just gets converted to a .png from a .gif during the media upload process. Starts out as a .gif file on the local end and once uploaded and in the media library, it’s a .png.
    The router just pulls the image from a URL. It doesn’t have the ability to do any image conversion. Not sure if I have shell access but I’ll try to uploaded it manually and post back.

    Thanks,
    Chris

    Plugin Support wfpeter

    (@wfpeter)

    Hi @froglevelmc,

    Wordfence doesn’t convert uploaded/downloaded files as part of its feature set. If you disable the Wordfence plugin temporarily, I would expect to see the same behavior as something else is probably performing actions on these files.

    Thanks again,

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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