Can't upload files (jpg, zip, anything!) in the WP admin

Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the Twenty Eleven theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

– re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

Hey Esmi,

thank you very much for your quick response.

I’ve done everything you suggested and the issue still exists. I can’t install any plugins or themes from my hard drive (zip format), and I can’t upload any media files (jpg is all I’ve tried) from any of the upload options….

– media library
– upload/insert media uploader in posts/page toolbar
– nextgen gallery uploader

Any other thoughts?

Thanks again!

Ted

I am having the same problem with my site at https://www.epi.asia

I just got the site running and so far have only been able to upload 2 images. I’ve deactivated all plugins. For me the main thing is to be able to upload media files thats all.

I’d say double check site permissions. Just because you can FTP into a folder doesn’t mean WP can write to it.

Can you post the exact error message?

@cooper, Thanks cooper, I use Fetch for ftp and in earlier versions I used to be able to see the permissions of an item, but with this most current version I can’t find that ability anymore.

Also, the hosting company (hostway) doesn’t use cPanel and I can’t find any file manager in their hosting admin area to check from that side. I’ve sent a ticket to their support team.

@esmi

Yeah, thanks. I get a varied of different messages, depending on what I’m trying to use to upload a file. Basically the site won’t let me upload files of any kind using any of the methods from the admin area.

– Can’t upload and insert photos via the posts/pages editor toolbar uploader
– Can’t upload files via the Media Library (uploader)
– Can’t use NextGen Galleries to upload photos
– Can’t upload plugins or themes (zip files)

Here’s the message I get when trying to use the uploader in the page/post editor.

“” has failed to upload due to an error
File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.

Thanks guys,

Ted

Have you checked your site’s php.ini file and the post_max_size & upload_max_filesize?

Hey esmi,

I didn’t have access to the php.ini file but I did finally get a hold of hostway’s customer support. The increased the limits in the file but the issue persisted and I haven’t been able to get a hold of their support since.

Solution: I moved the site to Hostgator. Everything works great. I wish I could’ve discovered the problem, but at least the client’s site is running just fine now.

Thank you, everyone, for your input on this!

Ted