Can’t upload images to products when this plugin is activated

  • Resolved joelalexandersson

    (@joelalexandersson)


    5 years, 9 months ago

    Can’t upload images to products when this plugin is activated. I’ve tried everything. Deactivated everything except the essential stuff. Any ideas? I don’t get any error messages or anything.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Albert Juhé Lluveras

    (@aljullu)

    Hi @joelalexandersson, thanks for testing WooCommerce Admin. This plugin shouldn’t affect the Edit Product page neither the process to upload an image. Could you please share with us the following information in order to better diagnose the bug?

    – WordPress, WooCommerce and WooCommerce Admin versions you have installed.

    – Other plugins (besides WooCommerce and WooCommerce Admin) you have installed in your store.

    – In which step does the upload process fail? Can you select a file from your computer? Does the file appear in /wp-content/uploads/? Any further details you can give us about what you see when it fails will be helpful for us.

    Thank you in advance!

    Thread Starter joelalexandersson

    (@joelalexandersson)

    Hi! Sorry for the late reply. I didn’t get a notification until now. I’ve got the latest version of everything but after deactivating everything and using the storefront theme I found a conflict with the plugin “WooCommerce Measurement Price Calculator”. That’s what causing the problem, unfortunately. I don’t get any error messages.

    What is happening is that I can’t remove the attached image. It just jumps to the top of the page. If I create a new product and try to get an image it doesn’t open the regular uploading popup, but instead, the image uploader goes to a new page and the admin bar disappears etc. Some really weird errors. I’ll contact the people working on WooCommerce Measurement Price Calculator and see what they can do.

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    Thanks for the information @joelalexandersson, it was very helpful. I was able to reproduce the issue and filed a bug so the team can investigate it further. If you have a GitHub account, feel free to subscribe to it so you can follow its development:

    https://github.com/woocommerce/woocommerce-admin/issues/2379

    @joelalexandersson the Measurement Price Calculator team has a new version coming soon with a fix in place: https://github.com/woocommerce/woocommerce-measurement-price-calculator/pull/7

    I’m going to mark this thread as resolved.

    Thanks again for the bug report!

Viewing 4 replies - 1 through 4 (of 4 total)
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